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Conversational Fluency and Attitudes Towards Robot Pilots in Telepresence Robot-Mediated Interactions

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Springer

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In a controlled lab experiment, we compared how in-person and robot-mediated communicative settings affected attitudes towards communicators and discourse phenomena related to conversational negotiation. We used a mock interview within-participants experiment design where each participant (mock interviewee) experienced both types of communication with the same experimenter (mock interviewer). Despite communicating with the same person, participants found the in-person interviewer to be more likable, more capable, more intelligent, more polite, more in control, and less awkward than the same person using a telepresence robot. Behaviorally, we did not detect differences in participants’ productions of discourse phenomena (likes, you knows, ums, uhs), laughter, or gaze. We also tested the role of communicative expectations on attitudes towards communications. We primed participants to expect that they would be talking to a person via telepresence, a “disabled” robot-person combination using telepresence, or a person in person (between-participants). We did not find differences arising from people’s expectations of the communication.

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Tree, Jean E. Fox; Herring, Susan C.; Nguyen, Allison; Whittaker, Steve; Martin, Rob; Takayama, Leila (2024): Conversational Fluency and Attitudes Towards Robot Pilots in Telepresence Robot-Mediated Interactions. Computer Supported Cooperative Work (CSCW): Vol. 33, No. 3. DOI: 10.1007/s10606-023-09476-5. Springer. ISSN: 1573-7551. pp. 473-498

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Communication Psychology, Cyberpsychology, Internetpsychology, Social Cognition, Social Behavior, Social Robotics

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Number of citations to item: 3

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  • A. S. Gorbacheva, M. Yu. Kazaryan (2024): Bibliometric Analysis of Scientific Publications on Communicative Behavior Problems, In: Proceedings of the Southwest State University. Series: Linguistics and Pedagogy 1(14), doi:10.21869/2223-151x-2024-14-1-125-146
  • Natalia Vashkevich, Ilya Sonts, Sergey Barykin, Anna Alexandrovna Kurochkina, Tatiana Lvovna Kharlamova, Andrey Viktorovich Kharlamov, Sara Daniali, Nadezhda Stashevskaya, Sergey Sergeev (2024): Unlocking the Metaverse Maneuvers in the Context of the Sustainable Ecological Tourism Landscape in Innovational, In: Journal of Lifestyle and SDGs Review 2(5), doi:10.47172/2965-730x.sdgsreview.v5.n02.pe02660
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