Timing in the Art of Integration: 'That's How the Bastille Got Stormed'

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dc.contributor.authorMartin, David
dc.contributor.authorRouncefield, Mark
dc.contributor.authorO'Neill, Jacki
dc.contributor.authorHartswood, Mark
dc.contributor.authorRandall, Dave
dc.date.accessioned2023-06-08T11:43:56Z
dc.date.available2023-06-08T11:43:56Z
dc.date.issued2005
dc.description.abstractThis paper uses a long term ethnographic study of the design and implementation of an electronic patient records (EPR) system in a UK hospital Trust to consider issues arising in the multi-faceted process of integration when a customizable-off-the-shelf (COTS) system is configured and deployed in a complex setting. The process involves trying to artfully work out how disparate technologies integrate with existing and evolving patterns of work within developing regulatory requirements. We conclude by suggesting ways in which ethnographic interventions and user involvement may be timed and targeted to aid in achieving this process.en
dc.identifier.doi10.1145/1099203.1099256
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/4836
dc.language.isoen
dc.publisherAssociation for Computing Machinery
dc.relation.ispartofProceedings of the 2005 ACM International Conference on Supporting Group Work
dc.subjectintegration
dc.subjectCOTS systems
dc.subjecthealthcare
dc.subjectethnography
dc.subjectethnomethodology
dc.subjectconfiguration
dc.subjectelectronic patient records
dc.titleTiming in the Art of Integration: 'That's How the Bastille Got Stormed'en
gi.citation.publisherPlaceNew York, NY, USA
gi.citation.startPage313–322
gi.conference.locationSanibel Island, Florida, USA

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