Journal Article

CAVEAT Exemplar: Participatory Design in a Non-Profit Volunteer Organisation

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Date

1998, 1998

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Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 7

Publisher

Springer

Abstract

This paper reports a university course-based case study undertaken with a volunteer organisation. Our goals were to explore the use of participatory design in a non-profit volunteer setting; to reflect on the experience of learning and applying participatory methodologies; and to create a prototype, using off-the-shelf database software, that could become a sustainable organisational information system. We found system design methodologies that stress cooperation and consensus especially appropriate when working with volunteers, who expect control over their work in exchange for their time and effort. The Future Workshop was particularly valuable in developing group insight into work and consensus around system priorities. The study resulted in a prototype which has evolved, through in-house refinement, into a working system.

Description

McPhail, Brenda; Costantino, Terry; Bruckmann, David; Barclay, Ross; Clement, Andrew (1998): CAVEAT Exemplar: Participatory Design in a Non-Profit Volunteer Organisation. Computer Supported Cooperative Work (CSCW): Vol. 7. DOI: 10.1023/A:1008631020266. Springer. PISSN: 1573-7551. pp. 223-241

Keywords

case study, off-the-shelf software, PD and education, volunteer organisation

Citation

DOI

10.1023/A:1008631020266

URI

URI

http://dx.doi.org/10.1023/A:1008631020266
 https://dl.eusset.eu/handle/20.500.12015/3535

Collections

JCSCW Vol. 07 (1998)

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Referenced By

Number of citations to item: 34

  • John M. Carroll, Umer Farooq (2007): Patterns as a paradigm for theory in community-based learning, In: International Journal of Computer-Supported Collaborative Learning 1(2), doi:10.1007/s11412-007-9008-2
  • U. Farooq, C.B. Merkel, H. Nash, M.B. Rosson, J.M. Carroll, Lu Xiao (2000): Participatory Design as Apprenticeship: Sustainable Watershed Management as a Community Computing Application, In: Proceedings of the 38th Annual Hawaii International Conference on System Sciences, doi:10.1109/hicss.2005.485
  • Terry Costantino, Steven LeMay, Linnea Vizard, Heather Moore, Dara Renton, Sandra Gornall, Ian Strang (2014): Exploring participation in the design of public library e-services, In: Proceedings of the 13th Participatory Design Conference: Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium papers, and Keynote abstracts - Volume 2, doi:10.1145/2662155.2662174
  • Chris Bopp, Lehn M. Benjamin, Amy Voida (2019): The Coerciveness of the Primary Key, In: Proceedings of the ACM on Human-Computer Interaction CSCW(3), doi:10.1145/3359153
  • Cecelia Merkel, Umer Farooq, Lu Xiao, Craig Ganoe, Mary Beth Rosson, John M. Carroll (2007): Managing technology use and learning in nonprofit community organizations, In: Proceedings of the 2007 symposium on Computer human interaction for the management of information technology, doi:10.1145/1234772.1234783
  • Dick W. P. Ruiter (2001): Categories of Legal Institutions, In: Law and Philosophy Library, doi:10.1007/978-94-015-9765-4_5
  • Saqib Saeed, Markus Rohde, Volker Wulf (2011): Analyzing Political Activists’ Organization Practices: Findings from a Long Term Case Study of the European Social Forum, In: Computer Supported Cooperative Work (CSCW) 4-5(20), doi:10.1007/s10606-011-9144-0
  • Saqib Saeed, Markus Rohde, Volker Wulf (2010): Towards Understanding IT Needs of Social Activists: The Case of the World Social Forum 2006 Organizing Process, In: Communications in Computer and Information Science, doi:10.1007/978-3-642-16318-0_68
  • Amy Voida, Ellie Harmon, Ban Al-Ani (2012): Bridging between organizations and the public, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/2207676.2208341
  • Christopher A. Le Dantec, W. Keith Edwards (2008): The view from the trenches, In: Proceedings of the 2008 ACM conference on Computer supported cooperative work, doi:10.1145/1460563.1460656
  • Umer Farooq, Cecelia B. Merkel, Lu Xiao, Heather Nash, Mary Beth Rosson, John M. Carroll (2006): Chapter Twelve: Participatory Design as a Learning Process: Enhancing Community-Based Watershed Management Through Technology, In: The Environmental Communication Yearbook 1(3), doi:10.1207/s15567362ecy0301_12
  • Terry Costantino, Steven LeMay, Linnea Vizard, Heather Moore, Dara Renton, Sandra Gornall, Ian Strang (2014): Participatory design of public library e-services, In: Proceedings of the 13th Participatory Design Conference: Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium papers, and Keynote abstracts - Volume 2, doi:10.1145/2662155.2662232
  • Lu Xiao, John M. Carroll (2007): Fostering an informal learning community of computer technologies at school, In: Behaviour & Information Technology 1(26), doi:10.1080/01449290600811511
  • Camilla Christensen, Nils Ehrenberg, Jörn Christiansson, Erik Grönvall, Joanna Saad-Sulonen, Turkka Keinonen (2022): Volunteer-based IT Helpdesks as Ambiguous Quasi-Public Services - a Case Study from Two Nordic Countries, In: Nordic Human-Computer Interaction Conference, doi:10.1145/3546155.3546660
  • Fujiko Robledo Yamamoto, Lecia Barker, Amy Voida (2023): CISing Up Service Learning: A Systematic Review of Service Learning Experiences in Computer and Information Science, In: ACM Transactions on Computing Education 3(23), doi:10.1145/3610776
  • Simone Orlowski, Ben Matthews, Sharon Lawn, Gabrielle Jones, Niranjan Bidargaddi, Anthony Venning (2018): Designing for practice: understanding technology use in rural community-based youth mental health contexts, In: CoDesign 2(15), doi:10.1080/15710882.2018.1453844
  • Christopher Chepken (2016): The Absence of One-Size-Fits-All in the Day Labour Organisations ICT4D Designs, In: Advances in Human and Social Aspects of Technology, doi:10.4018/978-1-5225-0556-3.ch013
  • Q. Vera Liao, Victoria Bellotti, Michael Youngblood (2016): Improvising Harmony, In: Proceedings of the 19th International Conference on Supporting Group Work, doi:10.1145/2957276.2957303
  • Amy Voida, Ellie Harmon, Ban Al-Ani (2011): Homebrew databases, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/1978942.1979078
  • Umer Farooq, Craig H. Ganoe, Lu Xiao, Cecelia B. Merkel, Mary Beth Rosson, John M. Carroll (2007): Supporting community-based learning: case study of a geographical community organization designing its website, In: Behaviour & Information Technology 1(26), doi:10.1080/01449290600811503
  • Borislav Tadic, Markus Rohde, Volker Wulf, David Randall (2016): ICT Use by Prominent Activists in Republika Srpska, In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, doi:10.1145/2858036.2858153
  • John M. Carroll, Mary Beth Rosson (2013): Wild at Home, In: ACM Transactions on Computer-Human Interaction 3(20), doi:10.1145/2491500.2491504
  • Kasper Rodil, Chatrine Elisabeth Larsen, Christoffer Caesar Faelled, Emil Færch Skov, Thomas Gustafsen, Antonia Krummheuer, Matthias Rehm (2020): Spending Time: Co-Designing a Personalized Calendar at the Care Center, In: Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society, doi:10.1145/3419249.3420144
  • Saqib Saeed, Markus Rohde, Volker Wulf (2009): Technologies within transnational social activist communities, In: Proceedings of the fourth international conference on Communities and technologies, doi:10.1145/1556460.1556474
  • Klaudia Çarçani, Tone Bratteteig, Harald Holone, Jo Herstad (2023): EquiP: A Method to Co-Design for Cooperation, In: Computer Supported Cooperative Work (CSCW) 3(32), doi:10.1007/s10606-023-09463-w
  • John M. Carroll, Mary Beth Rosson (2007): Participatory design in community informatics, In: Design Studies 3(28), doi:10.1016/j.destud.2007.02.007
  • Lu Xiao, Umer Farooq, John M. Carroll, Mary Beth Rosson (2013): The development of community members' roles in partnership research projects: An empirical study, In: Journal of the American Society for Information Science and Technology 11(64), doi:10.1002/asi.22938
  • Saqib Saeed, Markus Rohde (2010): Computer Enabled Social Movements? Usage of a Collaborative Web Platform within the European Social Forum, In: Proceedings of COOP 2010, doi:10.1007/978-1-84996-211-7_14
  • John M. Carroll, Umer Farooq (2009): Patterns as a Paradigm for Theory in Community-Based Learning, In: Human-Computer Interaction Series, doi:10.1007/978-1-84800-332-3_15
  • Aparecido Fabiano Pinatti de Carvalho, Saqib Saeed, Christian Reuter, Markus Rohde, David Randall, Volkmar Pipek, Volker Wulf (2022): Understanding Nomadic Practices of Social Activist Networks Through the Lens of Infrastructuring: the Case of the European Social Forum, In: Computer Supported Cooperative Work (CSCW) 4(31), doi:10.1007/s10606-022-09442-7
  • Saqib Saeed, Markus Rohde, Volker Wulf (2012): IT for Social Activists, In: International Journal of Asian Business and Information Management 2(3), doi:10.4018/jabim.2012040106
  • Saqib Saeed, Markus Rohde (2013): Technology Design for E-Governance in Nonprofit Organizations, In: Human-Centered System Design for Electronic Governance, doi:10.4018/978-1-4666-3640-8.ch004
  • Mariam Asad, Christopher A. Le Dantec (2015): Illegitimate Civic Participation, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675156
  • Saqib Saeed, Markus Rohde, Volker Wulf (2000): Designing IT Systems for NGOs: Issues and Directions, In: Communications in Computer and Information Science, doi:10.1007/978-3-540-87783-7_71
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