Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work

Star, Susan Leigh; Strauss, Anselm

doi:10.1023/A:1008651105359

Journal Article

Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work

Document type

Text/Journal Article

Date

1999, 1999

Authors

Star, Susan Leigh

Strauss, Anselm

Source

Computer Supported Cooperative Work (CSCW): Vol. 8, No. 1-2

Publisher

Springer

Abstract

No work is inherently either visible or invisible. We always “see” work through a selection of indicators: straining muscles, finished artifacts, a changed state of affairs. The indicators change with context, and that context becomes a negotiation about the relationship between visible and invisible work. With shifts in industrial practice these negotiations require longer chains of inference and representation, and may become solely abstract. This article provides a framework for analyzing invisible work in CSCW systems. We sample across a variety of kinds of work to enrich the understanding of how invisibility and visibility operate. Processes examined include creating a “non-person” in domestic work; disembedding background work; and going backstage. Understanding these processes may inform the design of CSCW systems and the development of related social theory.

Star, Susan Leigh; Strauss, Anselm (1999): Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work. Computer Supported Cooperative Work (CSCW): Vol. 8, No. 1-2. DOI: 10.1023/A:1008651105359. Springer. PISSN: 1573-7551. pp. 9-30

Keywords

articulation work, cooperative work, feminism, invisible work, requirements analysis, social informatics

DOI

10.1023/A:1008651105359

URI

http://dx.doi.org/10.1023/A:1008651105359
https://dl.eusset.eu/handle/20.500.12015/3553

Collections

JCSCW Vol. 08 (1999)

Full item page

Number of citations to item: 869

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Saqib Saeed, Sardar Zafar Iqbal, Hina Gull, Yasser A. Bamarouf, Mohammed A. Alqahtani, Madeeha Saqib, Abdullah M. Alghamdi (2019): Collaboration at Workplace: Technology Design Challenges of Segregated Work Environments, In: 2019 IEEE International Conference on Electrical, Computer and Communication Technologies (ICECCT), doi:10.1109/icecct.2019.8869102

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Tone Bratteteig, Ingvild Eide (2017): Becoming a Good Homecare Practitioner: Integrating Many Kinds of Work, In: Computer Supported Cooperative Work (CSCW) 4-6(26), doi:10.1007/s10606-017-9288-7

Davina Allen (2016): The importance, challenges and prospects of taking work practices into account for healthcare quality improvement, In: Journal of Health Organization and Management 4(30), doi:10.1108/jhom-04-2014-0062

Ellie Harmon, Matthias Korn, Amy Voida (2017): Supporting Everyday Philanthropy, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998330

Esther Y. Kang, Sarah E. Fox (2022): Stories from the Frontline: Recuperating Essential Worker Accounts of AI Integration, In: Designing Interactive Systems Conference, doi:10.1145/3532106.3533564

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Dorothée Denayer, Catherine Mougenot, Damien Collard (2016): Sur les pas des hommes qui ont vu l’ours. La conservation de la faune sauvage, un travail réel, In: Natures Sciences Sociétés 1(24), doi:10.1051/nss/2016005

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Sun Young Park, Pei-Yi Kuo, Andrea Barbarin, Elizabeth Kaziunas, Astrid Chow, Karandeep Singh, Lauren Wilcox, Walter S. Lasecki (2019): Identifying Challenges and Opportunities in Human-AI Collaboration in Healthcare, In: Companion Publication of the 2019 Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/3311957.3359433

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Miriam Sturdee, Sarah Robinson, Conor Linehan (2020): Research Journeys, In: Proceedings of the 2020 ACM Designing Interactive Systems Conference, doi:10.1145/3357236.3395590

Henrietta Lyons, Eduardo Velloso, Tim Miller (2021): Conceptualising Contestability, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(5), doi:10.1145/3449180

Anne L. Washington, Rachel Kuo (2020): Whose side are ethics codes on?, In: Proceedings of the 2020 Conference on Fairness, Accountability, and Transparency, doi:10.1145/3351095.3372844

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Simone Borsci, Ville V. Lehtola, Francesco Nex, Michael Ying Yang, Ellen-Wien Augustijn, Leila Bagheriye, Christoph Brune, Ourania Kounadi, Jamy Li, Joao Moreira, Joanne Van Der Nagel, Bernard Veldkamp, Duc V. Le, Mingshu Wang, Fons Wijnhoven, Jelmer M. Wolterink, Raul Zurita-Milla (2022): Embedding artificial intelligence in society: looking beyond the EU AI master plan using the culture cycle, In: AI & SOCIETY 4(38), doi:10.1007/s00146-021-01383-x

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Michaelanne Dye (2021): Un Grano de Arena: Infrastructural Care, Social Media Platforms, and the Venezuelan Humanitarian Crisis, In: Proceedings of the ACM on Human-Computer Interaction CSCW3(4), doi:10.1145/3432946

Amelia Acker (2021): Emulation practices for software preservation in libraries, archives, and museums, In: Journal of the Association for Information Science and Technology 9(72), doi:10.1002/asi.24482

Xinning Gui, Yao Li, Yanlai Wu (2021): Teacher-Guardian Collaboration for Emergency Remote Learning in the COVID-19 Crisis, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(5), doi:10.1145/3479543

Alev Coban (2024): Chapter 5 Writing Media Stories - The Socio-Technical Care Work of Storytelling, In: Sozial- und Kulturgeographie, doi:10.14361/9783839467077-008

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Sudeh Cheraghi-Sohi, Mark Jeffries, Fiona Stevenson, Darren M Ashcroft, Matthew Carr, Kathryn Oliver, Anne Rogers (2014): The influence of personal communities on the self-management of medication taking: A wider exploration of medicine work, In: Chronic Illness 2(11), doi:10.1177/1742395314537841

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Alev Coban (2024): Chapter 6 Marketing Poverty - The Conservatism of Social Impact Technologies, In: Sozial- und Kulturgeographie, doi:10.14361/9783839467077-009

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Erik T. Valestrand (2024): Precarity and Solidarity in Gig Work: The Dynamics of Platform-Mediated Cleaning in Norway, In: Nordisk välfärdsforskning | Nordic Welfare Research 4(9), doi:10.18261/nwr.9.4.1

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Julie Hall, Olivia Hawkins, Amy Montgomery, Saniya Singh, Judy Mullan, Chris Degeling (2022): Dismantling antibiotic infrastructures in residential aged care: The invisible work of antimicrobial stewardship (AMS), In: Social Science & Medicine, doi:10.1016/j.socscimed.2022.115094

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Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work

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