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The Dissemination of Knowledge Management

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Date

2009

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Source

Proceedings of the 2009 ACM International Conference on Supporting Group Work

Publisher

Association for Computing Machinery

Abstract

Our study on a community of knowledge management (KM) practitioners in the aerospace industry reveals challenges in the dissemination of KM concepts and tools. In this paper, we identify four reasons: (1) disparity of the community's stated purpose and the actual motives of its members; (2) multidisciplinary nature of KM; (3) unique characteristics of the aerospace industry and its engineering culture and (4) adoption of preferred or recommended solutions provided by chosen reference groups rather than a grounded approach. In particular, we address the issues in promoting recommended ideas and tools by chosen reference groups in work organizations without fully understanding work practices.

Description

Wilensky, Hiroko N.; Redmiles, David F.; Su, Norman Makoto (2009): The Dissemination of Knowledge Management. Proceedings of the 2009 ACM International Conference on Supporting Group Work. DOI: 10.1145/1531674.1531704. New York, NY, USA: Association for Computing Machinery. pp. 199–208. Sanibel Island, Florida, USA

Keywords

knowledge management , diffusion , work practice , reference groups , aerospace industry , communities of practice

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DOI

10.1145/1531674.1531704

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GROUP 2009