Community Support in Universities - The Drehscheibe Project
Springer London, Dordrecht Amsterdam
Community support systems (community platforms) that are providing a rich communication medium for work or interest groups are gaining more and more attention in application areas ranging from leisure support and customer support to knowledge management. One of these application areas is the support of teaching and research activities in universities. In this article we present a community support system we have been developing and using for seven years in different university departments. In contrast to other work on community support for universities the system does not focus on lecture support or on knowledge management alone, but provides a generic communication and matchmaking medium. We will present the basic functionality of the system and elaborate into some observations we have made in the usage period.