Analyzing Cooperative Work in a Urban Traffic Control Room for the Design of a Coordination Support System

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dc.contributor.authorFilippi, Geneviève
dc.contributor.authorTheureau, Jacques
dc.date.accessioned2017-04-15T11:55:08Z
dc.date.available2017-04-15T11:55:08Z
dc.date.issued1993
dc.description.abstractA recent approach to computer technology aims the dseign of support systems as opposed to tools conceived as prostheses. However, most studies developing this new design paradigm consider the interaction between a stand-alone user and his technological environment. Focussing on an Urban Traffic Control Room, we explicate how work analysis should take into account the course of action of individuals and their interrelation. The design proposal sketched in this paper illustrates how a coordination support system should be capable of simultaneously supporting individual and cooperative work to meet the needs of complex and crisis-prone work situation.
dc.identifier.isbn978-94-011-2094-4
dc.language.isoen
dc.publisherKluwer Academic Publishers, Dordrecht, The Netherlands
dc.relation.ispartofECSCW 1993: Proceedings of the Third European Conference on Computer Supported Cooperative Work
dc.relation.ispartofseriesECSCW
dc.titleAnalyzing Cooperative Work in a Urban Traffic Control Room for the Design of a Coordination Support System
dc.typeText
gi.citation.endPage186
gi.citation.startPage171
gi.conference.date13-17 September 1993
gi.conference.locationMilano, Italy
gi.conference.sessiontitleFull Papers

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ECSCW 1993: Proceedings of the Third European Conference on Computer Supported Cooperative Work