A safe space to vent: Conciliation and conflict in distributed teams

Simple item page
dc.contributor.authorBillings, Matt
dc.contributor.authorWatts, Leon A.
dc.date.accessioned2017-04-15T11:46:23Z
dc.date.available2017-04-15T11:46:23Z
dc.date.issued2007
dc.description.abstractThis paper considers the nature of conflict in relation to the environments within which distributed teams cooperate. Effective conflict management can bring great benefits to distributed teams, while inadequate conflict resolution strategies can incur significant personal and resource costs. The increased geographical, cognitive and emotional distances between members can stimulate and amplify conflict. Parties may display disinhibited behaviour (flaming) or may be reluctant to accept reconciliatory overtures (low trust). These factors can be attributed to the impact of communication technology on social structures that underlie interaction. Shifting to face-to-face meetings can be impractical or involve prohibitive cost, so it is important to establish how best to deal with conflict in technologically-mediated settings. Dispute resolution practitioners (conciliators) have evolved strategies and techniques to construct and regulate "safe-spaces"
dc.description.abstractsettings that are conducive to finding creative solutions to entrenched conflicts. Building on interviews with expert conciliators, we discuss the potential for learning from the structure and constraints of conciliation environments in order to improve conflict management through technologies.
dc.identifier.doi10.1007/978-1-84800-031-5_8
dc.identifier.isbn978-1-84800-031-5
dc.language.isoen
dc.publisherSpringer, London
dc.relation.ispartofECSCW 2007: Proceedings of the 10th European Conference on Computer-Supported Cooperative Work
dc.relation.ispartofseriesECSCW
dc.titleA safe space to vent: Conciliation and conflict in distributed teams
dc.typeText
gi.citation.endPage158
gi.citation.startPage139
gi.conference.date24-28 September 2007
gi.conference.locationLimerick, Ireland
gi.conference.sessiontitleFull Papers

Files

Original bundle
1 - 1 of 1
Thumbnail Image
Name:
00225.pdf
Size:
288.81 KB
Format:
Adobe Portable Document Format
Download
License bundle
1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
0 B
Format:
Item-specific license agreed upon to submission
Description:
Download

Collections

ECSCW 2007: Proceedings of the 10th European Conference on Computer-Supported Cooperative Work