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Discovery of implicit and explicit connections between people using email utterance

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Kluwer Academic Publishers, Dordrecht, The Netherlands

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This paper is about finding explicit and implicit connections between people by mining semantic associations from their email communications. Following from a sociocognitive stance, we propose a model called HALe which automatically derives dimensional representations of words in a high dimensional context space from an email corpus. These dimensional representations are used to discover a network of people based on a seed contextual description. Such a network represents useful connections between people not easily achievable by ‘normal’ retrieval means. Implicit connections are “lifted” by applying latent semantic analysis to the high dimensional context space. The discovery techniques are applied to a substantial corpus of real-life email utterance drawn from a small-to-medium size information technology organization. The techniques are computationally tractable, and evidence is presented that suggests appropriate explicit connections are being brought to light, as well as interesting, and perhaps serendipitous implicit connections. The ultimate goal of such techniques is to bring to light contextsensitive, ephemeral, and often hidden relationships between people, and between people and information, which pervade the enterprise.

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McArthur, Robert; Bruza, Peter (2003): Discovery of implicit and explicit connections between people using email utterance. ECSCW 2003: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work. DOI: 10.1007/978-94-010-0068-0_2. Kluwer Academic Publishers, Dordrecht, The Netherlands. ISBN: 978-94-010-0068-0. pp. 21-40. Full Papers. Helsinki, Finland. 14–18 September 2003

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Number of citations to item: 13

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  • Guocai Chen, Jim Warren, Robert McArthur, Peter Bruza, Debbie Kralik, Kay Price (2007): Understanding Individual Experiences of Chronic Illness with Semantic Space Models of Electronic Discussions, In: Twentieth IEEE International Symposium on Computer-Based Medical Systems (CBMS'07), doi:10.1109/cbms.2007.118
  • Tim Reichling, Michael Veith, Volker Wulf (2009): Expert Recommender: Designing for a Network Organization, In: Human-Computer Interaction Series, doi:10.1007/978-1-84800-332-3_14
  • Diogo Krejci, Jonice Oliveira, Jano M. de Souza (2008): The Use of Visualization for Analysis and Recommendation on People Replacement on Virtual Communities and Teams in the Brazilian Scientific Scenario, In: 2008 Simpósio Brasileiro de Sistemas Colaborativos, doi:10.1109/sbsc.2008.33
  • R. McArthur, P. Bruza, J. Warren, D. Kralik (2006): Projecting Computational Sense of Self: A Study of Transition in a Chronic Illness Online Community, In: Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06), doi:10.1109/hicss.2006.400
  • Peter Bruza (2008): Semantic space: Bridging the divide between cognitive science, information processing technology and quantum mechanics, In: 2008 International Symposium on Information Technology, doi:10.1109/itsim.2008.4631529
  • D. B. Skillicorn (2005): Beyond Keyword Filtering for Message and Conversation Detection, In: Lecture Notes in Computer Science, doi:10.1007/11427995_19
  • Tiago Lopes Ferreira, Alberto Rodrigues da Silva (2012): Foster an Implicit Community Based on a Newsletter Tracking System, In: Lecture Notes in Computer Science, doi:10.1007/978-3-642-33606-5_24
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