Journal Article

The Mind’s Eye on Personal Profiles: A Cognitive Perspective on Profile Elements that Inform Initial Trustworthiness Assessments and Social Awareness in Virtual Project Teams

Loading...
Thumbnail Image

Fulltext URI

Document type

Text/Journal Article

Additional Information

Date

Journal Title

Journal ISSN

Volume Title

Publisher

Springer

Abstract

Collaboration in virtual project teams heavily relies on interpersonal trust, for which perceived professional trustworthiness is an important determinant. In face to face teams colleagues form a first impression of each others trustworthiness based on signs and signals that are ‘naturally’ available. However, virtual project team members do not have the same opportunities to assess trustworthiness. This study provides insight in the information elements that virtual project team members value to assess professional trustworthiness in the initial phase of collaboration. The trustworthiness formed initially is highly influential on interpersonal trust formed during latter collaboration. We expect trustors in virtual teams to especially value information elements (= small containers for personal data stimulating the availability of specific information) that provide them with relevant cues of trust warranting properties of a trustee. We identified a list with fifteen information elements that were highly valued across trustors ( n  = 226) to inform their trustworthiness assessments. We then analyzed explanations for preferences with the help of a theory-grounded coding scheme for perceived trustworthiness. Results show that respondents value those particular information elements that provide them with multiple cues (signaling multiple trust warranting properties) to assess the trustworthiness of a trustee. Information elements that provide unique cues (signaling for a specific trust warranting property) could not be identified. Insight in these information preferences can inform the design of artefacts, such as personal profile templates, to support acquaintanceships and social awareness especially in the initial phase of a virtual project team.

Description

Rusman, Ellen; Bruggen, Jan; Sloep, Peter; Valcke, Martin; Koper, Rob (2013): The Mind’s Eye on Personal Profiles: A Cognitive Perspective on Profile Elements that Inform Initial Trustworthiness Assessments and Social Awareness in Virtual Project Teams. Computer Supported Cooperative Work (CSCW): Vol. 22. DOI: 10.1007/s10606-012-9171-5. Springer. PISSN: 1573-7551. pp. 159-179

Keywords

CSCW, groupware, online identity, presence, social awareness, trust, virtual teams

Citation

URI

Endorsement

Review

Supplemented By

Referenced By


Number of citations to item: 5

  • George Catalin Muresan, Sebastian Mititelu, Josh Andres, m.c. schraefel (2024): “Should I Introduce myself?”: Asynchronous semi-guided professional introductions for enhanced perceived team effectiveness in new virtual dyadic teams, In: International Journal of Human-Computer Studies, doi:10.1016/j.ijhcs.2024.103279
  • Keaton A. Fletcher, James K. Summers, Wendy L. Bedwell‐Torres, Stephen E. Humphrey, Sarah E. Thomas, P. Scott Ramsay (2024): Initial development of perceptions of ability and intent factors of (un)trustworthiness in short‐term teams, In: Journal of Organizational Behavior 7(45), doi:10.1002/job.2795
  • Brooke B. Allison, Marissa L. Shuffler, Allison M. Wallace (2015): The Successful Facilitation of Virtual Team Meetings, In: The Cambridge Handbook of Meeting Science, doi:10.1017/cbo9781107589735.029
  • Javier Andrade-Garda, Áurea Anguera, Juan Ares-Casal, Rafael García-Vázquez, Juan-Alfonso Lara, David Lizcano, Santiago Rodríguez-Yáñez, Sonia Suárez-Garaboa (2018): A metrology-based approach for measuring the social dimension of cognitive trust in collaborative networks, In: Cognition, Technology & Work 2(22), doi:10.1007/s10111-018-0483-1
  • Yubo Kou, Xinning Gui (2018): Entangled with Numbers, In: Proceedings of the ACM on Human-Computer Interaction CSCW(2), doi:10.1145/3274362
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org