CSCW Requirements Development
This deliverable considers the work of the COMIC project on involving ethnographic studies of work into the development of CSCW systems. The particular focus of our work has been to incorporate ethnographic studies of work into the general set of resources drawn upon by the designers of cooperative systems. This deliverable presents the framework for the analysis and presentation of ethnographic material across a series of fieldstudies. The work on the framework is complemented by an ethnographic handbook that considers best practice in CSCW systems design.