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Dynamics in wastewater treatment: A framework for understanding formal constructs in complex technical settings

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1999

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ECSCW 1999: Proceedings of the Sixth European Conference on Computer Supported Cooperative Work
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Kluwer Academic Publishers, Dordrecht, The Netherlands

Abstract

Based on the study of unskilled work in a Danish wastewater treatment plant, the problem of formalisation of work is discussed and extended to technical processes Five symmetrical levels of dynamics in complex technical work arrangements are proposed as a tool for understanding the limits of formalisation and for designing formal constructs in such settings. The analysis is based on concepts of heterogeneity, granularity of goals and motives, and process and structure.

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Bertelsen, Olav W.; Nielsen, Christina (1999): Dynamics in wastewater treatment: A framework for understanding formal constructs in complex technical settings. ECSCW 1999: Proceedings of the Sixth European Conference on Computer Supported Cooperative Work. DOI: 10.1007/0-306-47316-X_15. Kluwer Academic Publishers, Dordrecht, The Netherlands. ISBN: 978-0-306-47316-6. pp. 277-290. Full Papers. Copenhagen, Denmark. 12–16 September 1999

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10.1007/0-306-47316-X_15

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ECSCW 1999: Proceedings of the Sixth European Conference on Computer Supported Cooperative Work

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