Journal Article

Expert Recommender: Designing for a Network Organization

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Date

2007, 2007

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Computer Supported Cooperative Work (CSCW): Vol. 16

Publisher

Springer

Abstract

Recent knowledge management initiatives focus on expertise sharing within formal organizational units and informal communities of practice. Expert recommender systems seem to be a promising tool in support of these initiatives. This paper presents experiences in designing an expert recommender system for a knowledge-intensive organization, namely the National Industry Association (NIA). Field study results provide a set of specific design requirements. Based on these requirements, we have designed an expert recommender system which is integrated into the specific software infrastructure of the organizational setting. The organizational setting is, as we will show, specific for historical, political, and economic reasons. These particularities influence the employees’ organizational and (inter-)personal needs within this setting. The paper connects empirical findings of a long-term case study with design experiences of an expertise recommender system.

Description

Reichling, Tim; Veith, Michael; Wulf, Volker (2007): Expert Recommender: Designing for a Network Organization. Computer Supported Cooperative Work (CSCW): Vol. 16. DOI: 10.1007/s10606-007-9055-2. Springer. PISSN: 1573-7551. pp. 431-465

Keywords

case study, expert recommender system, expertise sharing

Citation

DOI

10.1007/s10606-007-9055-2

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URI

http://dx.doi.org/10.1007/s10606-007-9055-2
 https://dl.eusset.eu/handle/20.500.12015/4038

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JCSCW Vol. 16 (2007)

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Referenced By

Number of citations to item: 34

  • Tim Reichling, Volker Wulf (2009): Expert recommender systems in practice, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/1518701.1518712
  • Hyunggu Jung, Sungsoo (Ray) Hong, Perry Meas, Mark Zachry (2015): Designing tools to support advanced users in new forms of social media interaction, In: Proceedings of the 33rd Annual International Conference on the Design of Communication, doi:10.1145/2775441.2775462
  • Claudio Vitari (2011): The success of Expert Recommending Services and the part played by organizational context, In: Knowledge Management Research & Practice 2(9), doi:10.1057/kmrp.2011.6
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  • Rowena Luk, Melissa Ho, Paul M. Aoki (2008): Asynchronous remote medical consultation for Ghana, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/1357054.1357173
  • Mark S. Ackerman, Juri Dachtera, Volkmar Pipek, Volker Wulf (2013): Sharing Knowledge and Expertise: The CSCW View of Knowledge Management, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-013-9192-8
  • Benedikt Ley, Matthias Betz, Volkmar Pipek, Volker Wulf (2011): Mixed-Media-Interaktion in der kooperativen Wissenschaftspraxis, In: Informatik-Spektrum 2(34), doi:10.1007/s00287-011-0524-0
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  • Volker Wulf, Markus Rohde, Volkmar Pipek, Gunnar Stevens (2011): Engaging with practices, In: Proceedings of the ACM 2011 conference on Computer supported cooperative work, doi:10.1145/1958824.1958902
  • Saeedeh Hazratzadeh, Nima Jafari Navimipour (2016): Colleague recommender system in the Expert Cloud using features matrix, In: Kybernetes 9(45), doi:10.1108/k-08-2015-0221
  • Michael Prilla, Viktoria Pammer, Birgit Krogstie (2013): Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work, In: ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, Cyprus, doi:10.1007/978-1-4471-5346-7_13
  • Alexander Boden, Gabriela Avram, Liam Bannon, Volker Wulf (2009): Knowledge Management in Distributed Software Development Teams - Does Culture Matter?, In: 2009 Fourth IEEE International Conference on Global Software Engineering, doi:10.1109/icgse.2009.10
  • Saqib Saeed, Markus Rohde, Volker Wulf (2011): Communicating in a Transnational Network of Social Activists: The Crucial Importance of Mailing List Usage, In: Lecture Notes in Computer Science, doi:10.1007/978-3-642-23801-7_7
  • N. Sadat Shami, Kate Ehrlich, Geri Gay, Jeffrey T. Hancock (2009): Making sense of strangers' expertise from signals in digital artifacts, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/1518701.1518713
  • Volker Wulf, Claudia Müller, Volkmar Pipek, David Randall, Markus Rohde, Gunnar Stevens (2015): Practice-Based Computing: Empirically Grounded Conceptualizations Derived from Design Case Studies, In: Computer Supported Cooperative Work, doi:10.1007/978-1-4471-6720-4_7
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  • Tim Reichling, Benjamin Moos, Markus Rohde, Volker Wulf (2010): Toward Regional Clusters: Networking Events, Collaborative Research, and the Business Finder, In: Computer Supported Cooperative Work, doi:10.1007/978-1-84882-965-7_3
  • Volkmar Pipek, Volker Wulf, Aditya Johri (2011): Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems, In: Computer Supported Cooperative Work (CSCW) 2-3(21), doi:10.1007/s10606-011-9138-y
  • Ralf Klamma, Yiwei Cao, Matthias Jarke (2009): Storytelling on the Web 2.0 as a New Means of Creating Arts, In: Handbook of Multimedia for Digital Entertainment and Arts, doi:10.1007/978-0-387-89024-1_29
  • Yunhong Xu, Xitong Guo, Jinxing Hao, Jian Ma, Raymond Y.K. Lau, Wei Xu (2012): Combining social network and semantic concept analysis for personalized academic researcher recommendation, In: Decision Support Systems 1(54), doi:10.1016/j.dss.2012.08.003
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  • Ido Guy, Sigalit Ur, Inbal Ronen, Sara Weber, Tolga Oral (2012): Best faces forward, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/2207676.2208310
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