Modelling customer experience in insurance: Context-System-Trajectory Theory

dc.contributor.author	Beaudon, Gilles
dc.date.accessioned	2018-06-07T14:48:27Z
dc.date.available	2018-06-07T14:48:27Z
dc.date.issued	2018
dc.description.abstract	My doctoral research is about modelling customer experience in insurance. Analyzing new insurers’ problematics with in the third French mutual health-insurer has emphasized the customer experience as a relevancy and complex subject. This application will describe our exploratory interviews methodology, our first finding: a new theoretical framework to analyze customer experience (our object), and considered next steps.	en
dc.identifier.doi	10.18420/ecscw2018_dc6
dc.identifier.pissn	2510-2591
dc.language.iso	en
dc.publisher	European Society for Socially Embedded Technologies (EUSSET)
dc.relation.ispartof	Proceedings of 16th European Conference on Computer-Supported Cooperative Work - Doctoral Colloquium
dc.relation.ispartofseries	Reports of the European Society for Socially Embedded Technologies: vol. 2, no. 3
dc.title	Modelling customer experience in insurance: Context-System-Trajectory Theory	en
dc.type	Text/Conference Paper
gi.conference.date	4 - 8 June 2018
gi.conference.location	Nancy, Frace
gi.conference.sessiontitle	Doctoral Colloquium
mci.conference.review	none

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