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Title: Instant messaging systems as grassroot healthcare infrastructures. The case of an expert opinion service for breast cancer via WhatsApp
Authors: Piras, Enrico Maria
Ferro, Antonella
Issue Date: 2019
Publisher: European Society for Socially Embedded Technologies (EUSSET)
metadata.dc.relation.ispartof: Infrahealth 2019 - Proceedings of the 7th International Workshop on Infrastructure in Healthcare 2019
Series/Report no.: Reports of the European Society for Socially Embedded Technologies: vol. 3, no. 4
Abstract: ‘Healthcare infrastructures’ is often associated with large, complex and costly technical solutions made available by institutions. The widespread use of smart devices made possible the development of information exchange building on general purpose communication technologies. Through the analysis of an expert opinion service for breast cancer via WhatsApp, we illustrate the process of setting up the service, the challenges and the ramifications of health information exchange taking place through non-institutional channels. We introduce the concept of ‘grassroot infrastructures’ to indicate socio-technical systems created and managed by lower-ranked organizational actors, invisible to rationalized representations of work.
metadata.dc.identifier.doi: 10.18420/ihc2019_013
ISSN: 2510-2591
metadata.mci.conference.location: Vienna, Austria 30-31 May 2019
Appears in Collections:InfraHealth 2019: Proceedings of the 7th International Conference on Infrastructures for Healthcare

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