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Title: Bots Mind the Social-technical Gap
Authors: Lee, Minha
Frank, Lily
Beute, Femke
de Kort, Yvonne
Ijsselsteijn, Wijnand
Issue Date: 2017
Publisher: European Society for Socially Embedded Technologies (EUSSET)
metadata.dc.relation.ispartof: Proceedings of 15th European Conference on Computer-Supported Cooperative Work - Exploratory Papers
metadata.mci.reference.pages: 35-54
Series/Report no.: Reports of the European Society for Socially Embedded Technologies: vol. 1, no. 2
Abstract: Mobile workers experience the social-technical gap when moral dilemmas occur on communication platforms, and technology cannot adapt to social contexts on ethical matters. On messaging applications, bots are non-human team members and/or assistants that can aid mobile workers manage ethical challenges. We present excerpts from qualitative interviews with mobile workers that illuminate examples of moral challenges across communication channels. We then discuss how bots may be helpful intermediaries on these channels. Bots bridge the gap between mobile workers’ need for moral support and the communication medium’s incapability of having an intentionally moral stance.
metadata.dc.identifier.doi: 10.18420/ecscw2017-14
ISSN: 2510-2591
metadata.mci.conference.sessiontitle: Digitally mediated interaction
metadata.mci.conference.location: Sheffield, UK 28 August - 1 September 2017
Appears in Collections:ECSCW 2017 Exploratory Papers

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