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Title: Socio-technical Infrastructures for Healthcare Automation in NHS Primary Care
Authors: Willis, Matt
Issue Date: 2017
metadata.dc.relation.ispartof: Infrahealth 2017 - Proceedings of the 6th International Workshop on Infrastructure in Healthcare 2017
Series/Report no.: Reports of the European Society for Socially Embedded Technologies: vol. 1, no. 1
Abstract: Automation and computerisation technologies are poised to impact some 47 percent of the U.S. labour market. While automation is typically seen as a threat to workers in many economic sectors, it is an opportunity in the current state of NHS England primary care and general practice services. The early findings reported here are from a recently approved research program that employs ethnography to understand the socio-technical interactions of all primary care staff. With a keen eye on the occupational roles, the tasks those occupations perform, and the tasks technologies perform. The concept of junction work is used to discuss opportunities for automation across different task workflows and occupational roles connecting to the infrastructure at each primary care research site. The project aims to better understand questions surrounding the social dynamics of adopting new technologies, detail the existence of current infrastructures, and identify the key features that may resist automation or support the implementation of automative technologies into existing infrastructures. Early findings are from two health centres, one rural and one urban.
metadata.dc.identifier.doi: 10.18420/ihc2017_013
ISSN: 2510-2591
metadata.mci.conference.location: University of Aarhus, Denmark 22-23rd June 2017
Appears in Collections:InfraHealth 2017: Proceedings of the 6th International Workshop on Infrastructures for Healthcare

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