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dc.contributor.authorMansour, Osama
dc.description.abstractThe current chapter discusses issues related to the use of the wiki technology at the workplace for social knowledge collaboration and sharing. This kind of technology is principally flexible and free in the sense of allowing people to create, edit, and shape content collaboratively. However, this chapter argues that the application and use of a wiki within an organizational setting might be influenced by social and structural properties that govern collaboration and sharing. It is based on empirical data obtained through eleven semi-structured interviews with employees working for a large multinational organization. The theory of structuration was used as a theoretical framework to guide the empirical inquiry. Eventually, the chapter concludes with discussing a number of structures associated with evolving norms, interpretations, and resources that govern and shape the use of a wiki as a tool for social and open collaboration.
dc.relation.ispartofCOOP 2012: 10th International Conference on the Design of Cooperative Systems
dc.titleThe Not-So-Open Wikis: Structures of Collaboration at Work
mci.conference.locationMarseille, France
mci.conference.sessiontitleFull Papers
Appears in Collections:COOP 2012: Proceedings of the 10th International Conference on the Design of Cooperative Systems

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