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Title: Workplace Connectors as Facilitators for Work
Authors: Su, Norman Makoto
Mark, Gloria
Sutton, Stewart A.
Issue Date: 2007
Publisher: Springer London, Dordrecht Amsterdam
metadata.dc.relation.ispartof: Communities and Technologies 2007: Proceedings of the Third Communities and Technologies Conference
metadata.mci.reference.pages: 131-150
Series/Report no.: Communities and Technologies
Abstract: The creation of a knowledge-sharing corporation—one that discourages knowledge hoarding but encourages sharing across internal and external divisions—is a goal which many organizations strive to achieve through explicit policies and procedures. Formal communities is a key design strategy that organizational architects often use to promote knowledge sharing and interaction. An 11-month ethnographic investigation with 10 informants was conducted in an organization in the nascent stages of implementing formal communities of practice. Each informant was shadowed for three and a half days. Contrary to the common characterization of communities of practice in the workplace as the dominant social arrangement through which work is accomplished, our data revealed that there exists a range of identifiable and distinct connectors, commonalities or affinities, that facilitate the formation of diverse groups in an organization. The seven major types of connectors we found were: work home, company, common work role, formal community, professional, private and social. Each connector provides a purposeful way for workers to not only accomplish their work tasks more effectively, but to legitimately cultivate social constructs such as communities.
metadata.dc.identifier.doi: 16.1007/978-1-84628-905-7
ISBN: 978-1-4471-6239-1
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Michigan State University, USA
Appears in Collections:C&T 2007: Proceedings of the Third Communities and Technologies Conference

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