Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12015/2529
Title: Chalk and Cheese: BPR and ethnomethodogically informed ethnography in CSCW
Authors: Randall, Dave
Rouncefield, Mark
Hughes, John A.
Issue Date: 1995
Publisher: Kluwer Academic Publishers, Dordrecht, The Netherlands
metadata.dc.relation.ispartof: ECSCW 1995: Proceedings of the Fourth European Conference on Computer Supported Cooperative Work
metadata.mci.reference.pages: 313-328
Series/Report no.: ECSCW
Abstract: Recently a number of methodological approaches have been presented as proffering radical solutions to organisational change. This paper discusses one such approach, Business Process Re-engineering (BPR) and contrasts it with Ethnography, a method that has gained some prominence in CSCW. The paper suggests, using a number of empirical examples, that despite some superficial similarities, the two approaches differ markedly in their analytical purchase. In particular, ethnography's emphasis on understanding 'systems' within the situated context of the work setting rather than as an abstract model of process, has consequences for the successful identification and implementation of system re-design.
URI: https://hdl.handle.net/20.500.12015/2529
ISBN: 978-94-011-0349-7
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Stockholm, Sweden
metadata.mci.conference.date: 10–14 September 1995
Appears in Collections:ECSCW 1995: Proceedings of the Fourth European Conference on Computer Supported Cooperative Work

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