Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12015/2475
Title: Dynamics in wastewater treatment: A framework for understanding formal constructs in complex technical settings
Authors: Bertelsen, Olav W.
Nielsen, Christina
Issue Date: 1999
Publisher: Kluwer Academic Publishers, Dordrecht, The Netherlands
metadata.dc.relation.ispartof: ECSCW 1999: Proceedings of the Sixth European Conference on Computer Supported Cooperative Work
metadata.mci.reference.pages: 277-290
Series/Report no.: ECSCW
Abstract: Based on the study of unskilled work in a Danish wastewater treatment plant, the problem of formalisation of work is discussed and extended to technical processes Five symmetrical levels of dynamics in complex technical work arrangements are proposed as a tool for understanding the limits of formalisation and for designing formal constructs in such settings. The analysis is based on concepts of heterogeneity, granularity of goals and motives, and process and structure.
metadata.dc.identifier.doi: 10.1007/0-306-47316-X_15
URI: https://hdl.handle.net/20.500.12015/2475
ISBN: 978-0-306-47316-6
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Copenhagen, Denmark
metadata.mci.conference.date: 12–16 September 1999
Appears in Collections:ECSCW 1999: Proceedings of the Sixth European Conference on Computer Supported Cooperative Work

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