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Title: Coordinating heterogeneous work: Information and representation in medical care
Authors: Reddy, Madhu C.
Dourish, Paul
Pratt, Wanda
Issue Date: 2001
Publisher: Kluwer Academic Publishers, Dordrecht, The Netherlands
metadata.dc.relation.ispartof: ECSCW 2001: Proceedings of the Seventh European Conference on Computer Supported Cooperative Work
metadata.mci.reference.pages: 239-258
Series/Report no.: ECSCW
Abstract: Medical care involves intense collaboration amongst a number of practitioners including physicians, nurses, and pharmacists Their work is concentrated on a single patient, and yet their activities, motivations, and concerns are very different We explore the use of a shared information system in helping these individuals coordinate their work In particular, we use the idea of a common information space to explore how the shared information is incorporated into the diverse work practices of an intensive care unit In addition to physical co-location, we found that providing information in many specialised representations is critical to managing their coordination. Unlike paper records, computer systems offer the ability to decouple information from its representations. This decoupling opens up a rich design space for systems that allow people with different interests, concerns and work practices to work together effectively.
metadata.dc.identifier.doi: 10.1007/0-306-48019-13
ISBN: 978-0-306-48019-5
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Bonn, Germany 2001-09-16
Appears in Collections:ECSCW 2001: Proceedings of the Seventh European Conference on Computer Supported Cooperative Work

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