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Title: Pruning the Answer Garden: Knwoledge Sharing in Maintenance Engineering
Authors: Pipek, Volkmar
Wulf, Volker
Issue Date: 2003
Publisher: Kluwer Academic Publishers, Dordrecht, The Netherlands
metadata.dc.relation.ispartof: ECSCW 2003: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work
metadata.mci.reference.pages: 1-20
Series/Report no.: ECSCW
Abstract: The Answer Garden supports knowledge sharing in two intertwined ways: by making relevant information retrievable and by mediating access to people with knowledge. We present a case study in which the Answer Garden approach was applied to encourage knowledge sharing in maintenance engineering of a steel mill. The results show that the sheer amount of drawings and the long history of changing classification schemes challenge the Answer Garden approach as well as domain-specific needs for technically mediated communication. Moreover, the given division of labor and organizational micro-politics prevent the Answer Garden approach from encouraging knowledge sharing. Based on these experiences, design directions for knowledge management systems are pointed out. Finally, the results of the study are related to a recent controversy on technology support for expertise location.
metadata.dc.identifier.doi: 10.1007/978-94-010-0068-0_1
ISBN: 978-94-010-0068-0
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Helsinki, Finland 14–18 September 2003
Appears in Collections:ECSCW 2003: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work

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