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Title: The duality of articulation work in large heterogenous settings - a study in health care
Authors: Færgemann, Louise
Schilder-Knudsen, Teresa
Carstensen, Peter
Issue Date: 2005
Publisher: Springer, London
metadata.dc.relation.ispartof: ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work
metadata.mci.reference.pages: 163-183
Series/Report no.: ECSCW
Abstract: Based on an empirical study of articulation work in a health care setting this paper discusses core characteristics of articulation work in large settings. We argue that articulation work in large-scale settings is characterized by a dual nature, especially by a duality between articulation handled internally in a local work arrangement and articulation activities undertaken across boundaries of local work arrangements appears. We suggest that our understanding of articulation activities is related to a distinction between local and global work arrangements. We illustrate how cooperating actors involved in any given trajectory (e.g., a patient trajectory) have to articulate their activities in accordance with both a local and a global dimension. The distinction between local and global is important when aiming at understanding articulation work in large-scale heterogenous settings. The differences and their consequences are discussed. The paper conclude in some reflections on the challenges implied by the local/global variations, both for the analysis of large heterogeneous work settings and for design of IT support.
metadata.dc.identifier.doi: 10.1007/1-4020-4023-7_9
ISBN: 978-1-4020-4023-8
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Paris, France 18–22 September 2005
Appears in Collections:ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work

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