Expertise sharing in a heterogeneous organizational environment
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The term knowledge management (KM) has lost most of its magic during the past few years: While knowledge has been identified as an important resource and key factor for productivity gains and innovation in organizations, there seems to be no generally applicable (and easy) way to utilize this resource. In this paper we present results of a field study that was conducted within a major European industrial association. The study focused on knowledge intense processes among the association and its member companies which were supposed to be improved by KM strategies and systems. The organizational setting appears to be unique in different ways: A grown and highly decentralized organizational structure, goods that exclusively consist of human and social capital and a distinct mutual unawareness of competencies and responsibilities within the organization define our field of application.
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Number of citations to item: 8
- Kumiyo Nakakoji, Yunwen Ye, Yasuhiro Yamamoto (2010): Supporting Expertise Communication in Developer-Centered Collaborative Software Development Environments, In: Collaborative Software Engineering, doi:10.1007/978-3-642-10294-3_11
- Tim Reichling, Michael Veith, Volker Wulf (2007): Expert Recommender: Designing for a Network Organization, In: Computer Supported Cooperative Work (CSCW) 4-5(16), doi:10.1007/s10606-007-9055-2
- Mark S. Ackerman, Juri Dachtera, Volkmar Pipek, Volker Wulf (2013): Sharing Knowledge and Expertise: The CSCW View of Knowledge Management, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-013-9192-8
- Tim Reichling, Benjamin Moos, Markus Rohde, Volker Wulf (2010): Toward Regional Clusters: Networking Events, Collaborative Research, and the Business Finder, In: Computer Supported Cooperative Work, doi:10.1007/978-1-84882-965-7_3
- Saqib Saeed, Rizwan Ahmad, Zaigham Mahmood, Mohammad Ayoub Khan (2012): Technology Support for Knowledge Management in Industrial Settings, In: Advances in Civil and Industrial Engineering, doi:10.4018/978-1-4666-0294-6.ch009
- Kjeld Schmidt (2012): The Trouble with ‘Tacit Knowledge’, In: Computer Supported Cooperative Work (CSCW) 2-3(21), doi:10.1007/s10606-012-9160-8
- Yunwen Ye, Kumiyo Nakakoji, Yasuhiro Yamamoto (2008): Understanding and Improving Collective Attention Economy for Expertise Sharing, In: Notes on Numerical Fluid Mechanics and Multidisciplinary Design, doi:10.1007/978-3-540-69534-9_14
- Saqib Saeed, Volkmar Pipek, Markus Rohde, Christian Reuter, Aparecido Fabiano Pinatti de Carvalho, Volker Wulf (2019): Nomadic Knowledge Sharing Practices and Challenges: Findings From a Long-Term Case Study, In: IEEE Access, doi:10.1109/access.2019.2916903