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"...and do it the usual way": fostering awareness of work conventions in document-mediated collaboration

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In this paper, we concentrate on how conventions among practitioners are put at work for the sake of cooperation in those work settings where coordination is mediated at a large extent by complex webs of documental artifacts. Our case study focuses on coordinative conventions exhibited in the hospital domain and mediated by compound patient records. We conceive of the provision of document-mediated awareness information as a “learning device” by which these conventions can be made explicit in all those situations where practitioners need support in coping with and solving cooperative problems in the articulation of their activities. To enable such a context-dependent and usercentered provision of awareness, we also present and outline the WOAD framework that provides users and designers with a conceptual model and language aimed at facilitating the construction of a convention- and collaboration-aware layer on top of traditional architectures of electronic documental systems. To this aim, we take the case of the Electronic Patient Record (EPR) as paradigmatic

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Cabitza, Federico; Simone, Carla (2007): "...and do it the usual way": fostering awareness of work conventions in document-mediated collaboration. ECSCW 2007: Proceedings of the 10th European Conference on Computer-Supported Cooperative Work. DOI: 10.1007/978-1-84800-031-5_7. Springer, London. ISBN: 978-1-84800-031-5. pp. 119-138. Full Papers. Limerick, Ireland. 24-28 September 2007

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Number of citations to item: 10

  • Lars Rune Christensen (2015): Intertext: On Connecting Text in the Building Process, In: ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway, doi:10.1007/978-3-319-20499-4_6
  • Federico Cabitza, Marco P. Locatelli, Carla Simone (2009): Promoting Process-Based Collaboration Awareness to Integrate Care Teams, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-642-00328-8_38
  • Federico Cabitza, Carla Simone (2011): Affording Mechanisms: An Integrated View of Coordination and Knowledge Management, In: Computer Supported Cooperative Work (CSCW) 2-3(21), doi:10.1007/s10606-011-9153-z
  • Carla Diacui Medeiros Berkenbrock, Celso Massaki Hirata (2008): Implementação e Análise de Uso de uma Aplicação para Edição Cooperativa em Dispositivos Móveis, In: 2008 Simpósio Brasileiro de Sistemas Colaborativos, doi:10.1109/sbsc.2008.9
  • Federico Cabitza, Carla Simone (2009): LWOAD: A Specification Language to Enable the End-User Develoment of Coordinative Functionalities, In: Lecture Notes in Computer Science, doi:10.1007/978-3-642-00427-8_9
  • Marco P. Locatelli, Carla Simone, Viviana Ardesia (2010): Collocated Social Practices Surrounding Photo Usage in Archaeology, In: Proceedings of COOP 2010, doi:10.1007/978-1-84996-211-7_10
  • Kjeld Schmidt (2012): The Trouble with ‘Tacit Knowledge’, In: Computer Supported Cooperative Work (CSCW) 2-3(21), doi:10.1007/s10606-012-9160-8
  • Marco P. Locatelli, Carla Simone, Viviana Ardesia (2011): Collocated Social Practices Surrounding Photo Usage in Archaeology, In: Computer Supported Cooperative Work (CSCW) 4-5(20), doi:10.1007/s10606-011-9145-z
  • Vigdis Heimly (2010): How can the Locales Framework be used as basis for design of collaborative systems in shared health care?, In: 2010 International Symposium on Collaborative Technologies and Systems, doi:10.1109/cts.2010.5478507
  • Federico Cabitza, Carla Simone (2012): WOAD, In: End-User Computing, Development, and Software Engineering, doi:10.4018/978-1-4666-0140-6.ch006
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