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Title: "...and do it the usual way": fostering awareness of work conventions in document-mediated collaboration
Authors: Cabitza, Federico
Simone, Carla
Issue Date: 2007
Publisher: Springer, London
metadata.dc.relation.ispartof: ECSCW 2007: Proceedings of the 10th European Conference on Computer-Supported Cooperative Work
metadata.mci.reference.pages: 119-138
Series/Report no.: ECSCW
Abstract: In this paper, we concentrate on how conventions among practitioners are put at work for the sake of cooperation in those work settings where coordination is mediated at a large extent by complex webs of documental artifacts. Our case study focuses on coordinative conventions exhibited in the hospital domain and mediated by compound patient records. We conceive of the provision of document-mediated awareness information as a “learning device” by which these conventions can be made explicit in all those situations where practitioners need support in coping with and solving cooperative problems in the articulation of their activities. To enable such a context-dependent and usercentered provision of awareness, we also present and outline the WOAD framework that provides users and designers with a conceptual model and language aimed at facilitating the construction of a convention- and collaboration-aware layer on top of traditional architectures of electronic documental systems. To this aim, we take the case of the Electronic Patient Record (EPR) as paradigmatic
metadata.dc.identifier.doi: 10.1007/978-1-84800-031-5_7
ISBN: 978-1-84800-031-5
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Limerick, Ireland 24-28 September 2007
Appears in Collections:ECSCW 2007: Proceedings of the 10th European Conference on Computer-Supported Cooperative Work

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