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Dynamic Self-moderation in a Corporate Wiki to Improve Participation and Contribution Quality

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Springer, London

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Contribution to a corporate wiki for the purpose of knowledge transfer can be very low because of continuously pressing tasks, a chronic lack of spare time, and motivational reasons. This is a problem because the wiki fails to achieve its purpose of collecting valuable knowledge, and becomes less attractive through this over time. We present a reputation-based system that socially rewards employees for their contributions, and thereby increases their motivation to contribute to the wiki. In a four months trial of productive use with two work groups, we could show that our concept increases the quantity and quality of articles in the repository, leads to higher activity in general, and draws employees to the wiki who had not contributed before.

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Dencheva, Silviya; Prause, Christian R.; Prinz, Wolfgang (2011): Dynamic Self-moderation in a Corporate Wiki to Improve Participation and Contribution Quality. ECSCW 2011: Proceedings of the 12th European Conference on Computer Supported Cooperative Work. DOI: 10.1007/978-0-85729-913-0_1. Springer, London. ISBN: 978-0-85729-913-0. pp. 1-20. Full Papers. Aarhus Denmark. 24-28 September 2011

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Number of citations to item: 11

  • Pedro Santos Neto, Danilo Batista Medeiros, Irvayne Ibiapina, Otávio Cury Costa Castro (2019): Case study of the introduction of game design techniques in software development, In: IET Software 2(13), doi:10.1049/iet-sen.2018.5149
  • Ioanna Lykourentzou, Dimitrios J. Vergados, Yannick Naudet (2013): Improving Wiki Article Quality Through Crowd Coordination, In: International Journal on Semantic Web and Information Systems 3(9), doi:10.4018/ijswis.2013070106
  • Anthony Poon, Lourdes Guerrero, Julia Loughman, Matthew Luebke, Ann Lee, Madeline Sterling, Nicola Dell (2023): Designing for Peer-Led Critical Pedagogies in Computer-Mediated Support Groups for Home Care Workers, In: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3544548.3580881
  • Christian R. Prause, Zoya Durdik (2012): Architectural design and documentation: Waste in agile development?, In: 2012 International Conference on Software and System Process (ICSSP), doi:10.1109/icssp.2012.6225956
  • Benjamin Mayer, Rainer Weinreich (2019): The effect of gamification on software architecture knowledge management, In: Proceedings of the 34th ACM/SIGAPP Symposium on Applied Computing, doi:10.1145/3297280.3297449
  • Ali Darejeh, Siti Salwah Salim (2016): Gamification Solutions to Enhance Software User Engagement—A Systematic Review, In: International Journal of Human-Computer Interaction 8(32), doi:10.1080/10447318.2016.1183330
  • Parinaz Naghizadeh, Mingyan Liu (2016): Perceptions and Truth: A Mechanism Design Approach to Crowd-Sourcing Reputation, In: IEEE/ACM Transactions on Networking 1(24), doi:10.1109/tnet.2014.2359767
  • Christian R. Prause (2011): Reputation-based self-management of software process artifact quality in consortium research projects, In: Proceedings of the 19th ACM SIGSOFT symposium and the 13th European conference on Foundations of software engineering, doi:10.1145/2025113.2025166
  • Michal Jacovi, Ido Guy, Shiri Kremer-Davidson, Sara Porat, Netta Aizenbud-Reshef (2014): The perception of others, In: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, doi:10.1145/2531602.2531667
  • Jacqueline N. Lane, Paul M. Leonardi, Noshir S. Contractor, Leslie A. DeChurch (2023): Teams in the Digital Workplace: Technology’s Role for Communication, Collaboration, and Performance, In: Small Group Research 1(55), doi:10.1177/10464964231200015
  • Christian R. Prause, Matthias Jarke (2015): Gamification for enforcing coding conventions, In: Proceedings of the 2015 10th Joint Meeting on Foundations of Software Engineering, doi:10.1145/2786805.2786806
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