(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design

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dc.contributor.authorSaatçi, Banu
dc.contributor.authorAkyüz, Kaya
dc.contributor.authorRintel, Sean
dc.contributor.authorKlokmose, Clemens Nylandsted
dc.date.accessioned2022-04-13T08:20:35Z
dc.date.available2022-04-13T08:20:35Z
dc.date.issued2020
dc.description.abstractDespite sophisticated technologies for representational fidelity in hybrid meetings, in which co-located and remote participants collaborate via video or audio, meetings are still often disrupted by practical problems with trying to include remote participants. In this paper, we use micro-analysis of three disruptive moments in a hybrid meeting from a global software company to unpack blended technological and conversational practices of inclusion and exclusion. We argue that designing truly valuable experiences for hybrid meetings requires moving from the traditional, essentialist, and perception-obsessed user-centered design approach to a phenomenological approach to the needs of meetings themselves. We employ the metaphor of ‘configuring the meeting’ to propose that complex ecologies of people, technology, spatial, and institutional organization must be made relevant in the process of design.de
dc.identifier.doi10.1007/s10606-020-09385-x
dc.identifier.pissn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1007/s10606-020-09385-x
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/4264
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 29, No. 6
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectConfiguration
dc.subjectConversation analysis
dc.subjectHybrid meetings
dc.subjectMicro-analysis
dc.subjectUser-centered design
dc.title(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Designde
dc.typeText/Journal Article
gi.citation.endPage794
gi.citation.startPage769

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JCSCW Vol. 29 (2020)