Supporting Effortless Coordination: 25 Years of Awareness Research
| dc.contributor.author | Gross, Tom | |
| dc.date.accessioned | 2020-06-06T13:06:56Z | |
| dc.date.available | 2020-06-06T13:06:56Z | |
| dc.date.issued | 2013 | |
| dc.date.issued | 2013 | |
| dc.description.abstract | Significant progress has been made in awareness research in Computer-Supported Cooperative Work over the last 25 years. This survey addresses awareness and effortless coordination—that is, how a mutual understanding in distributed teams can be gained and maintained, while still keeping the team members’ coordination efforts to a minimum. I characterise the origins of awareness and its ethnographically-informed and the technology-oriented roots, and discuss the notion of awareness. I review technical solutions for awareness support—both in applications as seen by users, and in base technology as seen by developers. Design tensions in awareness research and solutions are identified. A discussion contrasts awareness as seen from a users’ activity and effort perspective versus awareness as seen from a systems’ support and automation perspective. | de |
| dc.identifier.doi | 10.1007/s10606-013-9190-x | |
| dc.identifier.pissn | 1573-7551 | |
| dc.identifier.uri | http://dx.doi.org/10.1007/s10606-013-9190-x | |
| dc.identifier.uri | https://dl.eusset.eu/handle/20.500.12015/3910 | |
| dc.publisher | Springer | |
| dc.relation.ispartof | Computer Supported Cooperative Work (CSCW): Vol. 22 | |
| dc.relation.ispartofseries | Computer Supported Cooperative Work (CSCW) | |
| dc.subject | awareness | |
| dc.subject | computer-supported cooperative work | |
| dc.subject | coordination | |
| dc.subject | history | |
| dc.subject | survey | |
| dc.title | Supporting Effortless Coordination: 25 Years of Awareness Research | de |
| dc.type | Text/Journal Article | |
| gi.citation.endPage | 474 | |
| gi.citation.startPage | 425 | |
| gi.citations.count | 82 | |
| gi.citations.element | Joakim Klemets, Tor Erik Evjemo (2014): Technology-mediated awareness: Facilitating the handling of (un)wanted interruptions in a hospital setting, In: International Journal of Medical Informatics 9(83), doi:10.1016/j.ijmedinf.2014.06.007 | |
| gi.citations.element | Moritz Maleck, Tom Gross (2024): CoLoTiMa: A Cognitive-Load Based Time Management Tool, In: Proceedings of Mensch und Computer 2024, doi:10.1145/3670653.3677485 | |
| gi.citations.element | Martina Schuss, Tom Gross (2019): Boundary Management, In: Proceedings of Mensch und Computer 2019, doi:10.1145/3340764.3344456 | |
| gi.citations.element | Roberto Martinez-Maldonado, Andrew Clayphan, Judy Kay (2015): Deploying and Visualising Teacher’s Scripts of Small Group Activities in a Multi-surface Classroom Ecology: a Study in-the-wild, In: Computer Supported Cooperative Work (CSCW) 2-3(24), doi:10.1007/s10606-015-9217-6 | |
| gi.citations.element | Karin Niemantsverdriet, Harm Van Essen, Minna Pakanen, Berry Eggen (2019): Designing for Awareness in Interactions with Shared Systems, In: ACM Transactions on Computer-Human Interaction 6(26), doi:10.1145/3338845 | |
| gi.citations.element | Matthias Betz, Volker Wulf (2014): EmergencyMessenger, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/2556288.2557188 | |
| gi.citations.element | Priyadarshini R. Pennathur, Valerie Boksa, Arunkumar Pennathur, Andrew Kusiak, Beth A. Livingston (2024): The future of office and administrative support occupations in the era of artificial intelligence: A state of the art review and future research directions, In: International Journal of Industrial Ergonomics, doi:10.1016/j.ergon.2024.103665 | |
| gi.citations.element | Mamoru Yoshizoe, Hiromitsu Hattori (2023): Awareness Support with Mutual Stimulation Among People to Enrich Group Discussion in AIR-VAS, In: IFIP Advances in Information and Communication Technology, doi:10.1007/978-3-031-43393-1_35 | |
| gi.citations.element | Kjeld Schmidt, Dave Randall (2016): Preface to the Special Issue on ‘Reconsidering “Awareness” in CSCW’, In: Computer Supported Cooperative Work (CSCW) 4-5(25), doi:10.1007/s10606-016-9257-6 | |
| gi.citations.element | Nur Liyana Sulaiman, Mohd Naz'ri Mahrin, Rasimah Che Mohd Yusoff (2015): Investigating awareness issues with Agile practices, In: 2015 9th Malaysian Software Engineering Conference (MySEC), doi:10.1109/mysec.2015.7475218 | |
| gi.citations.element | Judy Chen, Paul Dourish, Gillian R. Hayes, Melissa Mazmanian (2014): From interaction to performance with public displays, In: Personal and Ubiquitous Computing 7(18), doi:10.1007/s00779-014-0764-5 | |
| gi.citations.element | Biju Thankachan, Sumita Sharma, Tom Gross, Deepak Akkil, Markku Turunen, Shruti Mehrotra, Mangesh Ashrit (2018): Where the streets have no name, In: Interactions 3(25), doi:10.1145/3197569 | |
| gi.citations.element | Melanie Duckert, Pernille Bjørn (2024): Revisiting Grudin’s eight challenges for developers of groupware technologies 30 years later, In: i-com 1(23), doi:10.1515/icom-2023-0039 | |
| gi.citations.element | Torkil Clemmensen (2021): HWID Research, In: Human–Computer Interaction Series, doi:10.1007/978-3-030-71796-4_7 | |
| gi.citations.element | Heap-Yih Chong, Jun Wang, Wenchi Shou, Xiangyu Wang, Jun Guo (2014): Improving Quality and Performance of Facility Management Using Building Information Modelling, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-10831-5_6 | |
| gi.citations.element | Torkil Clemmensen (2021): A Platform for Theorizing about Socio-Technical HCI Design, In: Human–Computer Interaction Series, doi:10.1007/978-3-030-71796-4_1 | |
| gi.citations.element | Babak A. Farshchian, Thomas Vilarinho, Marius Mikalsen (2017): From Episodes to Continuity of Care: a Study of a Call Center for Supporting Independent Living, In: Computer Supported Cooperative Work (CSCW) 3(26), doi:10.1007/s10606-017-9262-4 | |
| gi.citations.element | Danzhao Cheng, Eugene Ch’ng (2022): Facilitating Situated Crowdsourcing of 3D Cultural Heritage via Asynchronous Virtual Collaboration, doi:10.21203/rs.3.rs-2245108/v1 | |
| gi.citations.element | Tom Gross, Anna-Lena Mueller (2021): A Formal Model of Availability to Reduce Cross-Domain Interruptions, In: Lecture Notes in Networks and Systems, doi:10.1007/978-3-030-85540-6_3 | |
| gi.citations.element | Claus Bossen, Lotte Groth Jensen (2014): How physicians 'achieve overview', In: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, doi:10.1145/2531602.2531620 | |
| gi.citations.element | Toni Robertson (2016): On Rhetorical Tricks and Overloaded Concepts, In: Computer Supported Cooperative Work (CSCW) 4-5(25), doi:10.1007/s10606-016-9246-9 | |
| gi.citations.element | Frauke Mörike (2021): Inverted Hierarchies on the Shop Floor: The Organisational Layer of Workarounds for Collaboration in the Metal Industry, In: Computer Supported Cooperative Work (CSCW) 1(31), doi:10.1007/s10606-021-09415-2 | |
| gi.citations.element | Torkil Clemmensen (2021): Human Work Interaction Design for Socio-Technical Theory and Action, In: Human–Computer Interaction Series, doi:10.1007/978-3-030-71796-4_2 | |
| gi.citations.element | Qiang Li, Yeqian Yuan, Zhi Li, Mingjuan Ma (2021): Collaboration Awareness Exploration through Visual Analysis of Group Traces, In: 2021 IEEE 24th International Conference on Computer Supported Cooperative Work in Design (CSCWD), doi:10.1109/cscwd49262.2021.9437642 | |
| gi.citations.element | Biao Dong (2014): Multi-User Interactions Using Active Rule, In: Advanced Materials Research, doi:10.4028/www.scientific.net/amr.945-949.3396 | |
| gi.citations.element | Torkil Clemmensen (2021): Sketching for Digital Human Work, In: Human–Computer Interaction Series, doi:10.1007/978-3-030-71796-4_11 | |
| gi.citations.element | Ozgur Eris, Jill L. Drury, Deborah Ercolini (2021): A Collaboration-centric Taxonomy of the Internet of Things: Implications for Awareness Support, In: Internet of Things, doi:10.1016/j.iot.2021.100403 | |
| gi.citations.element | Ana I. Molina, Crescencio Bravo, Jesús Gallardo, Carmen Lacave, Miguel A. Redondo (2025): Awareness support in collaborative programming tools: An evaluation based on programmer's perception and eye tracking, In: Journal of Systems and Software, doi:10.1016/j.jss.2024.112276 | |
| gi.citations.element | Oussama Metatla, Nick Bryan-Kinns, Tony Stockman (2018): “I Hear You”, In: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3173574.3174120 | |
| gi.citations.element | Diana Kusunoki, Aleksandra Sarcevic, Zhan Zhang, Maria Yala (2014): Sketching Awareness: A Participatory Study to Elicit Designs for Supporting Ad Hoc Emergency Medical Teamwork, In: Computer Supported Cooperative Work (CSCW) 1(24), doi:10.1007/s10606-014-9210-5 | |
| gi.citations.element | Klaudia Çarçani, Jo Herstad, Harald Holone (2019): Making activities visible: a way to patient empowerment, In: Proceedings of the Halfway to the Future Symposium 2019, doi:10.1145/3363384.3363482 | |
| gi.citations.element | Mirko Fetter, Ralf Strobel, Tom Gross (2014): Lightweight support for collaborative web browsing through spreadvector, In: CHI '14 Extended Abstracts on Human Factors in Computing Systems, doi:10.1145/2559206.2581324 | |
| gi.citations.element | Bach Q. Ho, Mai Otsuki, Yusuke Kishita, Maiko Kobayakawa, Kentaro Watanabe (2022): Human Augmentation Technologies for Employee Well-Being: A Research and Development Agenda, In: International Journal of Environmental Research and Public Health 3(19), doi:10.3390/ijerph19031195 | |
| gi.citations.element | Julien Casarin, Nicolas Pacqueriaud, Dominique Bechmann (2018): UMI3D, In: Proceedings of the ACM on Human-Computer Interaction CSCW(2), doi:10.1145/3274298 | |
| gi.citations.element | Diana S. Kusunoki, Aleksandra Sarcevic, Nadir Weibel, Ivan Marsic, Zhan Zhang, Genevieve Tuveson, Randall S. Burd (2014): Balancing design tensions, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/2556288.2557301 | |
| gi.citations.element | Christopher L. Schaefbauer, Danish U. Khan, Amy Le, Garrett Sczechowski, Katie A. Siek (2015): Snack Buddy, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675180 | |
| gi.citations.element | Miguel A. Teruel, Alejandro Maté, Elena Navarro, Pascual González, Juan C. Trujillo (2019): The New Era of Business Intelligence Applications: Building from a Collaborative Point of View, In: Business & Information Systems Engineering 5(61), doi:10.1007/s12599-019-00578-3 | |
| gi.citations.element | Christina Vasiliou, Andri Ioannou, Panayiotis Zaphiris (2019): From behaviour to design: implications for artifact ecologies as shared spaces for design activities, In: Behaviour & Information Technology 4(39), doi:10.1080/0144929x.2019.1601258 | |
| gi.citations.element | Torkil Clemmensen (2021): Relation Artefacts Type II, In: Human–Computer Interaction Series, doi:10.1007/978-3-030-71796-4_4 | |
| gi.citations.element | Dena Al-Thani, Tony Stockman (2018): Evaluating an Interface for Cross-Modal Collaborative Information Seeking, In: Interacting with Computers 5(30), doi:10.1093/iwc/iwy017 | |
| gi.citations.element | Morten Hertzum (2018): Looking for “the Big Picture” on a Small Screen: A Note on Overview Support in Cooperative Work, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-92081-8_13 | |
| gi.citations.element | Arnvør á Torkilsheyggi, Morten Hertzum (2015): Visible but Unseen?, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675228 | |
| gi.citations.element | Christoph Oemig, Tom Gross (2019): Impacts of Disruption on Secondary Task Knowledge, In: Proceedings of Mensch und Computer 2019, doi:10.1145/3340764.3344914 | |
| gi.citations.element | Lauren C. Taylor, Kelsie Belan, Munmun De Choudhury, Eric P. S. Baumer (2021): Misfires, Missed Data, Misaligned Treatment, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(5), doi:10.1145/3449105 | |
| gi.citations.element | Roberto Martinez-Maldonado, Judy Kay, Simon Buckingham Shum, Kalina Yacef (2017): Collocated Collaboration Analytics: Principles and Dilemmas for Mining Multimodal Interaction Data, In: Human–Computer Interaction 1(34), doi:10.1080/07370024.2017.1338956 | |
| gi.citations.element | Claus Bossen, Erik Grönvall (2015): Collaboration in-between, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675243 | |
| gi.citations.element | Dragos Datcu, Marina Cidota, Heide Lukosch, Stephan Lukosch (2014): On the Usability of Augmented Reality for Information Exchange in Teams from the Security Domain, In: 2014 IEEE Joint Intelligence and Security Informatics Conference, doi:10.1109/jisic.2014.32 | |
| gi.citations.element | Thomas Breideband, Poorna Talkad Sukumar, Gloria Mark, Megan Caruso, Sidney D'Mello, Aaron D. Striegel (2022): Home-Life and Work Rhythm Diversity in Distributed Teamwork: A Study with Information Workers during the COVID-19 Pandemic, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(6), doi:10.1145/3512942 | |
| gi.citations.element | Alexander Richter, Michael Koch, Michael Prilla (2024): CSCW – past, present and future, In: i-com 1(23), doi:10.1515/icom-2024-0023 | |
| gi.citations.element | Christoph Beckmann, Tom Gross (2014): Social Computing—Bridging the Gap between the Social and the Technical, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-07632-4_3 | |
| gi.citations.element | Mirjam Landowski, Jana-Sophie Effert, Franziska Günther, Markus Tebart, Frauke Moerike (2024): Beyond Hallway Chats ? Negotiating Content Awareness in Hybrid Work Practices, In: Proceedings of Mensch und Computer 2024, doi:10.1145/3670653.3677523 | |
| gi.citations.element | Merja Bauters, Jana Pejoska, Eva Durall, Katri Saarikivi, Valtteri Wikström, Mari Falcon, Silja Martikainen (2021): Are you there? Presence in collaborative distance work, In: Human Technology 3(17), doi:10.14254/1795-6889.2021.17-3.5 | |
| gi.citations.element | Ali Alavi, Andreas Kunz (2015): Tracking Deictic Gestures over Large Interactive Surfaces, In: Computer Supported Cooperative Work (CSCW) 2-3(24), doi:10.1007/s10606-015-9219-4 | |
| gi.citations.element | Sung Joo Park, Jong Woo Kim, Hong Joo Lee, Hyunjung Park, Deugcheon Han, Peter Gloor (2015): Exploration of Online Culture Through Network Analysis of Wikipedia, In: Cyberpsychology, Behavior, and Social Networking 11(18), doi:10.1089/cyber.2014.0638 | |
| gi.citations.element | Gustavo Lopez, Luis A. Guerrero (2017): Awareness Supporting Technologies used in Collaborative Systems, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998281 | |
| gi.citations.element | Wendy Mendes, Albert Richard, Tähe-Kai Tillo, Gustavo Pinto, Kiev Gama, Alexander Nolte (2022): Socio-technical Constraints and Affordances of Virtual Collaboration - A Study of Four Online Hackathons, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555221 | |
| gi.citations.element | Marcio Jose Mantau, Fabiane Barreto Vavassori Benitti (2022): Awareness Support in Collaborative System: Reviewing Last 10 Years of CSCW Research, In: 2022 IEEE 25th International Conference on Computer Supported Cooperative Work in Design (CSCWD), doi:10.1109/cscwd54268.2022.9776091 | |
| gi.citations.element | Melanie Duckert, Louise Barkhuus, Pernille Bjørn (2023): Collocated Distance: A Fundamental Challenge for the Design of Hybrid Work Technologies, In: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3544548.3580899 | |
| gi.citations.element | Tom Gross (2019): Towards Human(s)-in-the-Loop, In: Proceedings of the 2nd International Workshop on Human Factors in Hypertext, doi:10.1145/3345509.3345862 | |
| gi.citations.element | Elena Parmiggiani (2014): Of Corals and Web Portals: Towards a Digital Representation of Risk for the Cold-Water Corals in the Oil and Gas Sector, In: COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France), doi:10.1007/978-3-319-06498-7_7 | |
| gi.citations.element | Carine Lallemand, Alina Lushnikova, Joshua Dawson, Romain Toebosch (2024): Trinity: A Design Fiction to Unravel the Present and Future Tensions in Professional Informatics and Awareness Support Tools, In: Proceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work, doi:10.1145/3663384.3663396 | |
| gi.citations.element | Pernille Bjørn, Mark Wulff, Mathias Schmidt Petræus, Naja Holten Møller (2021): Immersive Cooperative Work Environments (CWE): Designing Human-Building Interaction in Virtual Reality, In: Computer Supported Cooperative Work (CSCW) 3(30), doi:10.1007/s10606-021-09395-3 | |
| gi.citations.element | Michael Koch, Florian Ott, Alexander Richter (2024): The future of interactive information radiators for knowledge workers, In: i-com 2(23), doi:10.1515/icom-2024-0006 | |
| gi.citations.element | Stephan Lukosch, Heide Lukosch, Dragos Datcu, Marina Cidota (2015): On the Spot Information in Augmented Reality for Teams in the Security Domain, In: Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems, doi:10.1145/2702613.2732879 | |
| gi.citations.element | Qianqian Mu, Marcel Borowski, Jens Emil Sloth Grønbæk, Susanne Bødker, Eve Hoggan (2024): Whispering Through Walls: Towards Inclusive Backchannel Communication in Hybrid Meetings, In: Proceedings of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613904.3642419 | |
| gi.citations.element | Mark McGill, John Williamson, Stephen A. Brewster (2015): It Takes Two (To Co-View), In: Proceedings of the ACM International Conference on Interactive Experiences for TV and Online Video, doi:10.1145/2745197.2745199 | |
| gi.citations.element | Ludwig Thormann, Tom Gross (2019): Boundary Management Between Factual Constraints and Emotional Ties, In: Proceedings of Mensch und Computer 2019, doi:10.1145/3340764.3344457 | |
| gi.citations.element | Carla Simone (2018): Knowledge artifacts: the implications of incommensurable dimensions for their design, In: Data Technologies and Applications 1(52), doi:10.1108/dta-03-2017-0013 | |
| gi.citations.element | Josh Tenenberg, Wolff-Michael Roth, David Socha (2015): From I-Awareness to We-Awareness in CSCW, In: Computer Supported Cooperative Work (CSCW) 4-5(25), doi:10.1007/s10606-014-9215-0 | |
| gi.citations.element | Marcio Jose Mantau, Fabiane Barreto Vavassori Benitti (2022): Towards an Awareness Taxonomy, In: 2022 IEEE 25th International Conference on Computer Supported Cooperative Work in Design (CSCWD), doi:10.1109/cscwd54268.2022.9776129 | |
| gi.citations.element | Mirko Fetter, Tom Gross (2014): Engage! Empower! Encourage!—Supporting Mundane Group Decisions on Tabletops, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-07788-8_31 | |
| gi.citations.element | Márcio José Mantau, Fabiane Barreto Vavassori Benitti (2024): The awareness assessment model: measuring awareness and collaboration support over participant’s perspective, In: Universal Access in the Information Society 1(24), doi:10.1007/s10209-024-01110-5 | |
| gi.citations.element | Michael Hockenhull, Marisa Leavitt Cohn (2021): Speculative Data Work & Dashboards, In: Proceedings of the ACM on Human-Computer Interaction CSCW3(4), doi:10.1145/3434173 | |
| gi.citations.element | Vincent Tardan, Léonore Bourgeon, Françoise Darses (2016): How do Team Leaders Communicate to Develop Situation Awareness?, In: Proceedings of the European Conference on Cognitive Ergonomics, doi:10.1145/2970930.2970952 | |
| gi.citations.element | César A. Collazos, Francisco L. Gutiérrez, Jesús Gallardo, Manuel Ortega, Habib M. Fardoun, Ana Isabel Molina (2018): Descriptive theory of awareness for groupware development, In: Journal of Ambient Intelligence and Humanized Computing 12(10), doi:10.1007/s12652-018-1165-9 | |
| gi.citations.element | Russell Haines (2021): Activity awareness, social presence, and motivation in distributed virtual teams, In: Information & Management 2(58), doi:10.1016/j.im.2020.103425 | |
| gi.citations.element | Lasse Gerrits (2021): Soul of a new machine: Self-learning algorithms in public administration, In: Information Polity 3(26), doi:10.3233/ip-200224 | |
| gi.citations.element | Clara Caldeira, Cleidson R.B. de Souza, Letícia Machado, Marcelo Perin, Pernille Bjørn (2022): Crisis Readiness: Revisiting the Distance Framework During the COVID-19 Pandemic, In: Computer Supported Cooperative Work (CSCW) 2(32), doi:10.1007/s10606-022-09427-6 | |
| gi.citations.element | Zhan Zhang, Aleksandra Sarcevic (2015): Constructing Awareness Through Speech, Gesture, Gaze and Movement During a Time-Critical Medical Task, In: ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway, doi:10.1007/978-3-319-20499-4_9 | |
| gi.citations.element | Torkil Clemmensen (2021): Relation Artefacts Type I, In: Human–Computer Interaction Series, doi:10.1007/978-3-030-71796-4_3 | |
| gi.citations.element | Beau G. Schelble, Christopher Flathmann, Geoff Musick, Nathan J. McNeese, Guo Freeman (2022): I See You: Examining the Role of Spatial Information in Human-Agent Teams, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555099 | |
| gi.citations.element | Crescencio Bravo, Rafael Duque, Ana I. Molina, Jesús Gallardo (2024): Modeling Awareness Requirements in Groupware: From Cards to Diagrams, In: IEEE Transactions on Human-Machine Systems 1(54), doi:10.1109/thms.2023.3332592 |