Building Digital Accountability in Hybrid Work: Working Together to Enable Benefit Payments in Thailand

Simple item page
dc.contributor.authorSatjawisate, Saiphit
dc.date.accessioned2023-03-17T22:48:57Z
dc.date.available2023-03-17T22:48:57Z
dc.date.issued2023
dc.description.abstractThe Thai government recently integrated online services to its offline in the social security benefits (SSB) payment functionality to improve its financial operations. However, these changes associated with using digital technology have changed the ways that it is users–both government employees and citizens–can interact with one another and access the financial services available to them. My dissertation research focuses on exploring how public officers and insured persons collaborate–in a hybrid physical/digital environment–by utilizing digital technology and citizen engagement initiatives to enable effective accountability in the payment system procedures and design guidelines for public officers and policymakers.en
dc.identifier.doi10.1145/3565967.3571750
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/4591
dc.language.isoen
dc.publisherAssociation for Computing Machinery
dc.relation.ispartofCompanion Proceedings of the 2023 ACM International Conference on Supporting Group Work
dc.titleBuilding Digital Accountability in Hybrid Work: Working Together to Enable Benefit Payments in Thailanden
dc.typeText/Conference Paper
gi.citation.startPage39–41
gi.conference.locationHilton Head, SC, USA

Files

Collections

GROUP 2023