Infrastructuring and Participatory Design: Exploring Infrastructural Inversion as Analytic, Empirical and Generative

dc.contributor.authorSimonsen, Jesper
dc.contributor.authorKarasti, Helena
dc.contributor.authorHertzum, Morten
dc.date.accessioned2020-06-06T13:05:56Z
dc.date.available2020-06-06T13:05:56Z
dc.date.issued43922
dc.description.abstractThe participatory design of CSCW systems increasingly embraces activities of reconfiguring the use of existing interconnected systems in addition to developing and implementing new. In this article, we refer to such activities of changing and improving collaboration through the means of existing information infrastructures as infrastructuring. We investigate a relational perspective on infrastructuring and provide an overview and a detailed account of a local infrastructuring process by tracing the concrete relations that emerged. The elusive quality of information infrastructures as being invisible is analyzed through the notion of infrastructural inversion. Infrastructural inversion is the gestalt switch of shifting attention from the activities invisibly supported by an infrastructure to the activities that enable the infrastructure to function and meet desired needs for collaborative support. Initially, infrastructural inversion was conceived as a conceptual-analytic notion, but recent research has also positioned it as an empirical-ethnographic and generative-designerly resource. In this study, we rely on all of these stances and contribute to the generative-designerly position. We explain the notion of infrastructural inversion and describe how it is distinct from the CSCW concept of articulation work. The context of the analysis includes a participatory design project that sought to reduce patients’ fasting time prior to surgical operations by improving the interdepartmental coordination at a hospital. The project revealed the webs of relations and interdependencies in which fasting time is inscribed at the local level as well as regionally, nationally, and beyond. We pursue the relations, trace their connectedness across multiple scopes, and show how the process alternated between empirical and analytic activities of exploring relations and design-oriented activities of reaching closure. Our analysis shows that the notion of infrastructural inversion can enrich participatory design: Infrastructural inversion embraces the exploratory activities of tracing relations, while the design agenda drove the need for reaching closure. We conclude by discussing lessons learned for infrastructuring and for participatory design that engages with infrastructuring.de
dc.identifier.doi10.1007/s10606-019-09365-w
dc.identifier.pissn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1007/s10606-019-09365-w
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/3714
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 29, No. 1-2
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectCollaborative design
dc.subjectConceptual-analytic
dc.subjectempirical-ethnographic
dc.subjectand generative-designerly strategies
dc.subjectEffects-driven participatory design
dc.subjectHealthcare
dc.subjectInformation infrastructure
dc.subjectInfrastructural inversion
dc.subjectInfrastructural relations
dc.subjectInfrastructuring
dc.subjectParticipatory design
dc.titleInfrastructuring and Participatory Design: Exploring Infrastructural Inversion as Analytic, Empirical and Generativede
dc.typeText/Journal Article
gi.citation.endPage151
gi.citation.startPage115

Files