A Comparison of Usage Evaluation and Inspection Methods for Assessing Groupware Usability
| dc.contributor.author | Steves, Michelle Potts | |
| dc.contributor.author | Morse, Emile | |
| dc.contributor.author | Gutwin, Carl | |
| dc.contributor.author | Greenberg, Saul | |
| dc.date.accessioned | 2023-06-08T11:43:19Z | |
| dc.date.available | 2023-06-08T11:43:19Z | |
| dc.date.issued | 2001 | |
| dc.description.abstract | Many researchers believe that groupware can only be evaluated by studying real collaborators in their real contexts, a process that tends to be expensive and time-consuming. Others believe that it is more practical to evaluate groupware through usability inspection methods. Deciding between these two approaches is difficult, because it is unclear how they compare in a real evaluation situation. To address this problem, we carried out a dual evaluation of a groupware system, with one evaluation applying user-based techniques, and the other using inspection methods. We compared the results from the two evaluations and concluded that, while the two methods have their own strengths, weaknesses, and trade-offs, they are complementary. Because the two methods found overlapping problems, we expect that they can be used in tandem to good effect, e.g., applying the discount method prior to a field study, with the expectation that the system deployed in the more expensive field study has a better chance of doing well because some pertinent usability problems will have already been addressed. | en |
| dc.identifier.doi | 10.1145/500286.500306 | |
| dc.identifier.uri | https://dl.eusset.eu/handle/20.500.12015/4774 | |
| dc.language.iso | en | |
| dc.publisher | Association for Computing Machinery | |
| dc.relation.ispartof | Proceedings of the 2001 ACM International Conference on Supporting Group Work | |
| dc.subject | usage evaluation techniques | |
| dc.subject | groupware usability | |
| dc.subject | inspection evaluation techniques | |
| dc.subject | evaluation | |
| dc.title | A Comparison of Usage Evaluation and Inspection Methods for Assessing Groupware Usability | en |
| gi.citation.publisherPlace | New York, NY, USA | |
| gi.citation.startPage | 125–134 | |
| gi.conference.location | Boulder, Colorado, USA |