Using Tacit Expert Knowledge to Support Shop-floor Operators Through a Knowledge-based Assistance System

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dc.contributor.authorHoerner, Lorenz
dc.contributor.authorSchamberger, Markus
dc.contributor.authorBodendorf, Freimut
dc.date44986
dc.date.accessioned2023-09-21T04:49:47Z
dc.date.available2023-09-21T04:49:47Z
dc.date.issued2023
dc.description.abstractThe increasing complexity of industrial production systems is challenging employees on the shop-floor in their daily work. Specific knowledge about manufacturing processes is often not available in explicit form but mainly as tacit knowledge of experienced shop-floor workers. A systematic approach to knowledge externalization and reuse is required to make this operational knowledge available. This paper proposes a method to systematically capture and structure expert knowledge while incorporating knowledge management and social research methods. The proposed method's application and evaluation occur in a continuous manufacturing scenario, externalizing tacit knowledge about coping with manufacturing anomalies. A digital assistance system is designed and prototypically implemented to manage and reuse the externalized knowledge. The early involvement of shop-floor workers in the development phase of the prototype ensures usability and user acceptance of the assistance system. The assistance system is developed as a collaboration supporting artifact in the shop-floor's common information space. To observe the resulting productivity performance improvements in the manufacturing scenario, a KPI-based evaluation of the assistance system is presented. Finally, a discussion about the major contributions of this paper, namely the development of an approach for knowledge externalization and a human-centered design of an assistance system, takes place. To assess the novelty of these approaches, they are contrasted with the state of the art identified in the literature before a final summary of the results is presented.de
dc.identifier.doi10.1007/s10606-022-09445-4
dc.identifier.issn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1007/s10606-022-09445-4
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/5058
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 32, No. 1
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectAssistance system
dc.subjectContinuous manufacturing
dc.subjectExpert knowledge
dc.subjectImplicit knowledge
dc.subjectKnowledge externalization
dc.subjectKnowledge management
dc.subjectManufacturing scenario
dc.subjectPrototypical implementation
dc.subjectShop-floor
dc.titleUsing Tacit Expert Knowledge to Support Shop-floor Operators Through a Knowledge-based Assistance Systemde
dc.typeText/Journal Article
gi.citation.startPage55-91

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JCSCW Vol. 32 (2023)