Implementing New Ways of Working: Interventions and Their Effect on the Use of an Electronic Medication Record

dc.contributor.authorGranlien, Maren Sander
dc.contributor.authorHertzum, Morten
dc.description.abstractSuccessful deployment of information technology (IT) involves implementation of new ways of working. Under-recognition of this organizational element of implementation entails considerable risk of not attaining the benefits that motivated deployment, yet knowledge of how to work systematically with organizational implementation is sparse. This study investigates a set of interventions undertaken to implement one mandated procedure associated with an electronic medication record, namely that all information about medication is recorded in the system. Medical record audits show that the interventions, which were devised and performed as part of the study, significantly lowered the number of records that violated the procedure. This positive effect was, however, not achieved until multiple interventions had been employed, and there is some indication that the effect may be wearing off after the interventions have ended. We discuss the implications of these results for efforts to work systematically with the organizational implementation of IT systems.en
dc.publisherAssociation for Computing Machinery
dc.relation.ispartofProceedings of the 2009 ACM International Conference on Supporting Group Work
dc.subjectorganizational implementation
dc.subjectelectronic medication record
dc.titleImplementing New Ways of Working: Interventions and Their Effect on the Use of an Electronic Medication Recorden
gi.citation.publisherPlaceNew York, NY, USA
gi.conference.locationSanibel Island, Florida, USA