A Tale of Struggles: An Evaluation Framework for Transitioning from Individually Usable to Community-Useful Online Deliberation Tools

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dc.contributor.authorAnastasiou, Lucas
dc.contributor.authorDe Moor, Aldo
dc.contributor.authorBrayshay, Barbara
dc.contributor.authorDe Liddo, Anna
dc.date.accessioned2023-05-31T20:35:06Z
dc.date.available2023-05-31T20:35:06Z
dc.date.issued2023
dc.description.abstractIn this paper, we discuss the importance of providing socio-technical support for technology-mediated public interest debates and outline the principles that need to be considered to ensure healthy and fruitful deliberation in online discussion processes. We highlight the challenge of transitioning from individually usable only to community-useful online deliberation tools and we propose a 4-layer evaluation framework for online deliberation technologies that take into consideration usability, discussion quality, debate quality, and societal context, under the prism of participants’ sensemaking. We present a new online deliberation tool (BCause), enhanced with computational aids for sensemaking support that conforms with our evaluation framework guidelines. We also present the hurdles encountered in two use case applications of BCause and reflect on the real-world challenges of deploying a novel deliberation tool within real communities.en
dc.identifier.doi10.1145/3593743.3593771
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/4709
dc.language.isoen
dc.publisherAssociation for Computing Machinery
dc.relation.ispartofProceedings of the 11th International Conference on Communities and Technologies
dc.subjectonline deliberation
dc.subjectcomputer supported tools
dc.subjectsensemaking
dc.subjectonline discussion
dc.titleA Tale of Struggles: An Evaluation Framework for Transitioning from Individually Usable to Community-Useful Online Deliberation Toolsen
dc.typeText/Conference Paper
gi.citation.publisherPlaceNew York, NY, USA
gi.citation.startPage144–155
gi.conference.locationLahti, Finland

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C&T 2023: Proceedings of the 11th International Conference on Communities and Technologies