Haper, Richard H.R.2020-06-062020-06-06199936404http://dx.doi.org/10.1023/A:1008796809820https://dl.eusset.eu/handle/20.500.12015/3557CSCW Requirements and Evaluation, Thomas, P.J. (ed.)Text/Journal Article10.1023/A:10087968098201573-7551