Marques, BernardoSilva, SamuelDias, PauloSantos, Beatriz Sousa2022-06-222022-06-222022https://dl.eusset.eu/handle/20.500.12015/4384Augmented Reality (AR) is a powerful tool for supporting remote scenarios. Despite the broad adoption of Hand-Held Devices (HHDs), one common assumption is that Head-Mounted Displays (HMDs) may revolutionize such activities, since collaborators can visualize situated instructions given by remote experts, while in a ’hands-free’ setting. This claim is typically based on toy problem user studies with rather low complexity (Lego Blocks/Tangram puzzles), but what works best for real-life scenarios is not clear. This shows a need for understanding the use/adoption of such devices in real scenarios. In this work, motivated by a partnership with the Industry sector, we discuss how HMDs and HHDs are viewed by different audiences (user study participants, domain experts and target users) for supporting on-site workers during remote maintenance tasks. After all, most stakeholders defend HHDs are still the way to go to address real-life scenarios.enText/Conference Paper10.48340/ecscw2022_p012510-2591