Procter, RobHartswood, MarkMcKinlay, AndyGallacher, Scott2023-06-082023-06-081999https://dl.eusset.eu/handle/20.500.12015/4745In this paper we describe an experimental evaluation of multimedia packages intended for use as in-house training aids within a large UK bank. We focus on the influence of different kinds of media content and of network quality of service upon subjects' memory for, and comprehension of, the material. In particular, we observe that degraded quality of service has a greater influence on subjects' uptake of emotive/affective content than on their uptake of factual content. The results have implications for the more general application of multimedia communication.entrainingnetwork quality of servicemultimedia evaluationvicarious learning10.1145/320297.320315