Malone, Thomas W.2020-06-062020-06-0619951994http://dx.doi.org/10.1007/BF01305841https://dl.eusset.eu/handle/20.500.12015/3472semiformal systemssituated actiontailorable systemsCommentary on Suchman article and Winograd responseText/Journal Article10.1007/BF013058411573-7551