Grudin, JonathanTallarico, ShariCounts, Scott2023-06-082023-06-082005https://dl.eusset.eu/handle/20.500.12015/4828We conducted two studies of communication: an ethnographic study of communication primarily in homes, cars, and public places, and a survey of communication in a large corporation. A clear pattern emerged. To a greater degree than expected in the ethnographic study, people were familiar with a broad range of communication tools. Awareness and a lack of anxiety was the norm even for tools that a person rarely or had not yet used. As a result, people frequently shifted to the tool that was most appropriate for a task at hand. The resulting behaviors conflict with popular press images and have implications for the designers of communication tools.eninstant messagingemailcomputer-mediated communication10.1145/1099203.1099247