Turner, PhilTurner, Susan2017-04-152017-04-151997978-94-015-7372-6This paper discusses the use of a shared cooperative notebook by a group of software engineers and support staff distributed over two sites The design- of the notebook is described and results of the pilot trial reported It was found that the system was an effective means of shanng information for the non-technical staff but required much greater integration with other information systems and the actual rather than perceived working practices of users Issues which appeared to influence the results were the distinction between formal and informal information and the parallel rather than genuinely cooperative work patterns of the technical staff.enText