Please use this identifier to cite or link to this item: https://dl.eusset.eu/handle/20.500.12015/3429
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dc.contributor.authorHughes, John A.
dc.contributor.authorRandall, Dave
dc.contributor.authorShapiro, Dan
dc.date1992
dc.date.accessioned2020-06-06T00:37:43Z-
dc.date.available2020-06-06T00:37:43Z-
dc.date.issued1992
dc.identifier.issn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1007/BF00752435
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/3429-
dc.description.abstractThis paper explores the issues involved in moving from ethnographic explorations of work in context to a practical contribution to system design. It does so using the example of an interdisciplinary research project involving sociologists and computer scientists in the domain of air traffic control systems. It forms a pair with another paper (Sommerville et al., 1992) exploring these questions from the perspective of our computer science partners. We characterise ethnography as a research method, and consider the differences between undertaking it for strictly sociological or anthropological purposes by contrast with interdisciplinary and design purposes. We summarise some of our results in ethnographic explications of the work of air traffic controllers, and the sociality which it manifests. We describe the dialogues involved in rendering these observations ‘informative’ for systems design, and the mutual translations implied in attempting to reconcile sociological with software engineering questions about supporting the work. We conclude by specifying some features of cooperative work which an engineering approach is in danger of overlooking; the ways, and limits, in which ethnographers can form a ‘bridge’ between users and designers; and some of the conflicts of interest entrained in generating technical change.de
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 1, No. 3
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectAir traffic control
dc.subjectCommand and control
dc.subjectCSCW
dc.subjectEthnography
dc.subjectHCI
dc.subjectInterdisciplinary design
dc.subjectSocial organisation of work
dc.subjectSociality of technology
dc.subjectSystem design
dc.subjectTeamwork
dc.titleFrom ethnographic record to system designde
dc.typeText/Journal Article
mci.reference.pages123-141
dc.identifier.doi10.1007/BF00752435
Appears in Collections:JCSCW Vol. 01 (1992)

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