Please use this identifier to cite or link to this item:
Full metadata record
DC FieldValueLanguage
dc.contributor.authorLópez, Claudia
dc.contributor.authorFarzan, Rosta
dc.contributor.editorAvram, Gabriela
dc.contributor.editorDe Cindio, Fiorella
dc.contributor.editorPipek, Volkmar
dc.description.abstractLocal online reviews such as Yelp have become large repositories of information, thus making it difficult for readers to find the most useful content. Our work investigates the factors that influence the readers' judgment of usefulness of restaurant reviews. We focus on assessing the mechanism behind the users' assessment of usefulness of reviews, particularly with respect to reviews provided by reviewers with local knowledge. We collected 160 manual annotations of 36 unique restaurant reviews and we interviewed ten participants. Our results show that users are able to detect reviews written by knowledgeable locals, and they perceive reviews provided by locals more useful not because they provide more valuable content but because local knowledge results in higher trust. We discuss design implications of these findings for helping readers to overcome information overload in local systems.en
dc.publisherACM Press, New York
dc.relation.ispartofProceedings of the 7th International Conference on Communities and Technologies
dc.subjectrestaurant reviews
dc.subjecturban informatics
dc.titleExploring the mechanisms behind the assessment of usefulness of restaurant reviewsen
dc.typeText/Conference Paper
mci.conference.dateJune, 27-30, 2015
mci.conference.locationLimerick, Ireland
mci.conference.sessiontitleLong Papers
Appears in Collections:C&T 2015: Proceedings of the 7th International Conference on Communities and Technologies

Files in This Item:
There are no files associated with this item.

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.