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|Title:||Online Social Support: Benefits of an Interdisciplinary Approach for Studying and Designing Cooperative Computer-Mediated Solutions|
|Keywords:||online social support;methodological issues;design;interdisciplinary|
|metadata.dc.relation.ispartof:||From CSCW to Web 2.0: European Developments in Collaborative Design Selected Papers from COOP08|
|Abstract:||This paper deals with methodological issues about the study and the design of computer-mediated solutions for online social support. First, we expose lacks in existing studies in the field of online social support. We have identified limits on three dimensions: methodological, conceptual and instrumental. Based on this critical analysis, we then describe our proposition of an interdisciplinary methodology (called MISS), involving psychology, sociology, computer science and conversational analysis. The role of each of these disciplines is described and discussed. As an illustration, we present the first results of the analysis of a corpus taken from a forum.|
|Appears in Collections:||COOP 2008: Proceedings of the 8th International Conference on Designing Cooperative Systems|
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