Please use this identifier to cite or link to this item:
Full metadata record
DC FieldValueLanguage
dc.contributor.authorGajera, Rinku
dc.contributor.authorO’Neill, Jacki
dc.description.abstractEthnography has been introduced into technology design lifecycles to help sensitise new technologies to the work practices of their intended users. This paper reports on how ethnography was used in parallel to technology prototyping in the design of a workflow system to improve accuracy and efficiency in banking in India. Unlike previously largely positive reports of how ethnography helps to shape design, the case study presented here highlights the difficulty of conducting ethnography in parallel to prototype development. The tight contingencies of the prototyping cycle meant that only some of the ethnographic findings were incorporated into the design – those that fitted easily with the envisaged prototype. However, the findings from the ethnography suggested more fundamental changes were required. In this case, there was no way to incorporate such changes. We discuss the impact of this on the solution and lessons drawn for future interventions.
dc.publisherSpringer, London
dc.relation.ispartofCOOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems
dc.subjectconcurrent ethnography
dc.subjectworkflow technology
dc.titleEthnography in parallel
mci.conference.date27-30 May 2014
mci.conference.locationNice, France
mci.conference.sessiontitleFull Papers
Appears in Collections:COOP 2014: Proceedings of the 11th International Conference on the Design of Cooperative Systems

Files in This Item:
File Description SizeFormat 
00537.pdf600,84 kBAdobe PDFView/Open

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.