ECSCW 2019: Proceedings of the 17th European Conference on Computer Supported Cooperative Work

https://dl.eusset.eu/handle/20.500.12015/3171

ECSCW 2019, the European conference on Practice-centred computing and the Design of cooperation technologies, took place in Salzburg, Austria between June 8 and June 12 2019.

The conference was hosted by the Center for Human-Computer Interaction, an institution of the University of Salzburg.

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    Conference Paper
    Academic Library Managers’ Use of Artefacts in their Everyday Cooperative Work Practices
    (Proceedings of 17th European Conference on Computer-Supported Cooperative Work - Doctoral Colloquium, 2019) Chatzipanagiotou, Niki
    This interpretive focused-ethnographic study was conducted to illuminate and gain deeper understanding on managers’ everyday cooperative work practices using artefacts. In the dissertation, artefacts refer to digital technologies and information. The doctoral research specifically examines how artefacts in the workplace of an academic library are used in academic library managers’ everyday cooperative work practices; and provide suggestions of how artefacts can be used to better fit those practices. The empirical data was collected through participant observations, face-to-face interviews and documents from two technologically advanced academic libraries, one in Sweden and another one in Australia. The study uses soft systems thinking theory and concepts from computer-supported cooperative work (CSCW) such as awareness, articulation and appropriation to analyze and discuss how cooperative work is conducted in the everyday work practices of academic library managers with the use of artefacts. Thus, this research contributes insights from the field of computer-supported cooperative work to the information systems and library domain by considering social aspects of cooperative everyday work practices.
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    Conference Paper
    Appropriation and Practices of Working with Voice Assistants in the Kitchen
    (Proceedings of 17th European Conference on Computer-Supported Cooperative Work - Doctoral Colloquium, 2019) Pins, Dominik
    For our research, we focus on the kitchen as an important space at home that is not only used for cooking but also has a strong social role in the household (Johannes-Hornschuh, 2010). Many housekeeping tasks take place in the kitchen that can be supported by VAs, such as managing a shopping list or the (family) calendar or researching nutrition and food. These interactions are interesting to study in terms of their social and collaborative components. The kitchen offers many relevant tasks which are often rather complex and might require mixed- media approaches for successful support that might well exceed the capabilities of the VA technology in the current form (Moore, 2017). Better understanding where there are areas for innovation and what we can learn from the current practices of interaction to work around the current limitations is a further aim of our work.
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    Conference Paper
    Assessing the Intent and Effectiveness of Carbon Footprint Calculators
    (Proceedings of 17th European Conference on Computer-Supported Cooperative Work, 2019) Boulard, Cécile; Castellani, Stefania; Colombino, Tommaso; Grasso, Antonietta
    In the context of addressing global warming issues, one of the possible approaches is to provide individuals with tools that support change toward greener practices, as for example around commuting. This paper illustrates a study that we conducted on the effectiveness of self-tracking of commuting data where participants received daily feedback on the financial costs and CO2 emissions associated to their mobility practices. In the results, we describe situations where users do not accept the data and the models utilized to represent them, highlighting a limitation that diary instruments (and underlying models) of this type would have in supporting people to question and possiblychangetheirmobilitychoices. Onthebasisofthestudyfindings,wealsodescribe a new model aimed at overcoming some of the limitations that the study showed, in particular by better connecting the individual environmental impact with the collective one.
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    Conference Paper
    AuDi: an Auto-Feedback Display for Crowdsourcing
    (Proceedings of 17th European Conference on Computer-Supported Cooperative Work, 2019) Tang, Xinru; Zhao, Dongyang; Zhang, Ying; Ding, Xianghua
    While feedback, by experts or peers, is found to have positive effects on crowdsourcing work, it is a costly approach as more people or time is involved in order to provide feedback. This paper explores an automatic feedback display called AuDi for crowdsourcing. AuDi shows the worker’s accuracy rate, which is automatically calculated with the use of an accuracy algorithm, by changing the background color of the task page. We conducted an experimental study with AuDi in the field, and employed both quantitative and qualitative methods for data collection and analysis. Our study shows that, without introducing new cost, such an auto-feedback display is well received by our participants, gives them assurance and more confidence, and also positively contributes to work performance by pushing them to study more and understand better the task requirements.
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    Conference Poster
    Automatic for the People: Implementing Robotic Process Automation in Social Work
    (Proceedings of the 17th European Conference on Computer-Supported Cooperative Work - Demos and Posters, 2019) Nauwerck, Gerolf; Cajander, Åsa
    This short paper reports exploratory results from an ongoing longitudinal study on the introduction of robotic process automation (RPA) of financial support in a Swedish municipality. The study combines interviews, observations and surveys with a focus on the employee experience. Preliminary results show positive expectations yet there are concerns relating to the long-term effects of increased automation.
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    Conference Demo
    Beyond Cooperation: Three-Way Body Transfer Illusions For Physical Play
    (Proceedings of the 17th European Conference on Computer-Supported Cooperative Work - Demos and Posters, 2019) Sypniewski, Jakub; Mitchell, Robb
    Video is often used to give people sensations or insights into another person’s perspective via providing real-time feeds of first-person viewpoints. Less explored is rapid and dynamic perspective changing that can make it uncertain for users whether or not they are viewing a direct feed, and if they are viewing themselves or another. We present a 3- person wireless headset system developed as part of an investigation into new forms of collaborative physical play. Each headset incorporates an external video camera and an internal screen that provides its wearers with visual information. Camera transmissions are rapidly and automatically switched to be received by different headsets, thus providing wearers with continuous cycling through 2nd and 3rd person perspectives. By asking participants to join a simple collaborative task in a shared physical space but dislocating their sense of sight, the system explores the interdependencies of users’ actions and their communication in an unusual configuration.
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    Conference Paper
    A capability analysis of groupware, cloud and desktop file systems for file synchronization
    (Proceedings of 17th European Conference on Computer-Supported Cooperative Work, 2019) Shekow, Marius; Prinz, Wolfgang
    Many groupware applications use hierarchical file systems, cloud storage or shared desktop operating system disks to support the cooperative development of shared artefacts or to share information. In these collaboration scenarios, often file synchronizers assist users in the data management across multiple devices. They establish consistency between file systems, even in light of their heterogeneity. However, the development of file synchronizers is difficult due to the fact that mainstream operating systems were not primarily built for cooperation or synchronization scenarios. Further, synchronizers need to address heterogeneity, by translating semantical differences and considering cross-device and cross-file system incompatibilities. This paper provides an in-depth analysis of six file system capabilities relevant to shared data synchronizers, such as mapping from namespace to physically stored objects, supported object types, namespace limitations or locking mechanisms. For each capability we derive commonalities for a set of selected file systems and also provide advice for handling incompatibilities. The insights of this work provide useful concepts and guidance for groupware developers that aim for a better user experience in synchronization support.
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    Journal Article
    Co-creating platform governance models using boundary resources: A case study from dementia care services
    (Computer Supported Cooperative Work - ECSCW 2019: Proceedings of the 17th European Conference on Computer Supported Cooperative Work, 2019) Farshchian, Babak A.; Thomassen, Hanne Ekran
    Digital labor platforms are gaining in popularity in our societies. Information systems and software engineering disciplines have focused on organizational and technological aspects of these platforms, favoring the views of platform owners. At the same time, extensive knowledge of how workers use these platforms, and how they are affected by them, is emerging within computer-supported collaborative work and human-computer interaction disciplines. These two strands of research, one favoring the views of the platform owners and the other advocating the views of the platform users, are mainly developed in parallel and without influencing each other much. In this paper, we describe a case study of designing a digital labor platform for person-centered dementia care in a small company. Dementia care illustrates an extreme case of a complex type of work. This complexity helps us debate some of the benefits and shortcoming of current platforms and platform governance models. We analyze our case using an adaptation of the platform boundary resources model. This model helps us illustrate the tensions between platform owners and workers. A focus on platform governance models and how we co-create such models can hopefully lead to better designs for both views.
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    Conference Paper
    Collaboration as Commodity: What does CSCW have to offer?
    (Proceedings of 17th European Conference on Computer-Supported Cooperative Work, 2019) Farshchian, Babak A.
    CSCW as a research field has contributed to the development of digital tools and platforms to support collaboration. Historically, detailed studies of collaboration have played a central role in the development of theories in CSCW. Parties to collaboration have been the main actors, engaged in synchronous or asynchronous, co-located or distant collaboration. CSCW has often considered the platform, i.e., the place where data about collaboration is stored, as a neutral actor without own agency or agenda. This picture has however changed drastically with the recent emergence of digital labor platforms and data- driven business models. Digital labor platforms move the focus from collaborating actors to platform owners, from supporting collaboration to trading collaboration as commodity. In this paper, I attempt to describe this development from a CSCW perspective. I propose a way to re-frame existing knowledge to fit into the new paradigm of collaboration as commodity. I propose to use research from neighboring fields such as information systems to increase our impact as CSCW researchers. Finally, I discuss several research questions for CSCW. This is work in progress.
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    Conference Paper
    Crafting Unconventional Artifacts to Support Long-distance Relationships: An Overview of Doctoral Research
    (Proceedings of 17th European Conference on Computer-Supported Cooperative Work - Doctoral Colloquium, 2019) Li, Hong
    This paper presents an overview of my doctoral research thus far, which has been dedicated to creating unconventional artifacts that use interaction solutions beyond conventional screen displays to mediate emotional communication in the use case of long-distance relationships.
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    Conference Demo
    Creating Business Model Canvases with a Collaborative Mobile Application
    (Proceedings of the 17th European Conference on Computer-Supported Cooperative Work - Demos and Posters, 2019) Kühn, Romina; Korzetz, Mandy; Kegel, Karl; Aßmann, Uwe
    Business models are important for both start-ups and established companies because they form the basis for a company’s success by outlining their key factors. Business models can be created and documented in several ways. We focus on Business Model Canvases (BMC) and present MobiLean, a mobile application for the collaborative creation of BMCs. MobiLean is an easy and interactive smartphone app for groups of varying size in mixed-focus collaboration scenarios. We apply mobile-based interactions for the ease of use and the support of the creativity process. We contribute to the field of CSCW by providing a mobile application for the domain of co-working and aim to demonstrate how MobiLean supports creating, revising, and documenting BMCs.
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    Conference Poster
    Creative and Cognitive Activities in Social Assistive Robots and Older Adults: Results from an Exploratory Field Study with Pepper
    (Proceedings of the 17th European Conference on Computer-Supported Cooperative Work - Demos and Posters, 2019) Unbehaun, David; Aal, Konstantin; Carros, Felix; Wieching, Rainer; Wulf, Volker
    Medical progress and demographic changes will increase the future need of support and care in older adults. The use of robotic-based technologies may support older adults and relief the health system and caregivers. The authors provide results from two design case studies of applications that are designed for and with older adults and their caregivers to support both, their physical and cognitive activity. The authors conducted a pre-study, designed two applications, which were displayed and performed by the humanoid robot Pepper and evaluated them together with the participants in care-settings. The goal was to assess user experience and to explore effects of system usage on physical and socio-emotional conditions of older adults and their caregivers. Results indicate that the system seems to be able to initiate joyful interaction and that the Robot motivated and empowered participants to mimic movements that are embodied by the robot and displayed by the applications.
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    Journal Article
    Cyber-Physical Systems for Knowledge and Expertise Sharing in Manufacturing Contexts: Towards a Model Enabling Design
    (Computer Supported Cooperative Work - ECSCW 2019: Proceedings of the 17th European Conference on Computer Supported Cooperative Work, 2019) Hoffmann, Sven Christopher; de Carvalho, Aparecido Fabiano Pinatti; Abele, Darwin; Schweitzer, Marcus; Tolmie, Peter; Wulf, Volker
    Cyber-physical systems (CPS) are currently attracting a great deal of attention as a part of the discourse surrounding the fourth industrial revolution. Thus far, the chief focus has been upon complex architectures for supply chain-wide data exchange between intelligent machines. Here, however, we take a very different tack by examining the support CPS may offer for the exchange and acquisition of knowledge-intensive human practices in the context of manual set-up processes on modern production machines. The paper offers contributions to both CSCW and the ongoing development of CPS in three ways. Firstly, it presents a detailed empirical study of knowledge and expertise sharing practices in a production environment. Secondly, the results of this study are used as the basis of an over-arching model that was developed with the express purpose of facilitating design. Finally, CPS-based technical possibilities are matched to the practice-relevant knowledge and expertise sharing requirements captured within the model.
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    Conference Poster
    Deriving Personas Based on Attitudes to Interruption and Information Overload
    (Proceedings of the 17th European Conference on Computer-Supported Cooperative Work - Demos and Posters, 2019) Goddard, David; Mulholland, Paul; Piccolo, Lara
    Ubiquitous devices provide users with notifications that continue to blur the distinction between work and personal activities. This research aims to understand how users manage - and would like to manage - such notifications in order to design better support. A methodology was developed to create design scenarios from a survey of people’s attitudes and perceptions. The survey asked participants how they interact with various collaborative, social and communication services, and about their views regarding trust in those services, privacy and how they have experienced information overload. A two-step clustering technique was then used to identify distinct archetypes within the respondents resulting in 5 personas. A technique uniting personas and empathy map has been applied to model typical behaviours, goals and pain points, which will inform the design of a solution to manage interruptions and information overload.
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    Conference Poster
    Design Thinking: From Individual Thinking Towards a Technohuman Reconfiguration
    (Proceedings of the 17th European Conference on Computer-Supported Cooperative Work - Demos and Posters, 2019) Neubauer, Ruth
    This paper calls ‘design thinking’ a closed tool, and tentatively proposes ‘technohuman reconfiguration’ as a methodological opportunity to visualise the reproductive cycle of making whole and splitting partials, in order to support a moving away from individual thinking towards collaborative courses of action.
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    Conference Paper
    Designing Collaborative Data Collection Interfaces for Low-literate Users
    (Proceedings of 17th European Conference on Computer-Supported Cooperative Work, 2019) Skarlatidou, Artemis; Trimm, Caroline; Vitos, Michalis; Haklay, Muki
    Data collection applications on smartphone devices support indigenous communities in developing countries to record and preserve traditional ecological knowledge, collaboratively collect data around issues that are important to them and use these tools to subsequently identify locally-acceptable solutions with global impacts. Development of these interfaces needs to consider users’ familiarity with technology as well as their education and literacy levels. This study builds on existing HCI4D research, which is also of interest to the CSCW community, in order to develop and evaluate, for their usability and user preferences, four user interfaces with low-literate people in the UK. Our findings suggest that linear navigation structures and a tangible interface are almost equally usable and preferred when they require minimum interaction with the device. Our preliminary analysis provides a deeper insight into the design issues to inform development of smartphone-based interfaces using various interaction types and we report on our methodological challenges from carrying out HCI research with low-literate people in the UK. The findings of this paper are used to inform the experimental design of additional work that we carry out with low-literate users in Namibia.
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    Conference Paper
    Designing collaborative scenarios on tangible tabletop interfaces - insights from the implementation of paper prototypes in the context of a multidisciplinary design workshop
    (Proceedings of 17th European Conference on Computer-Supported Cooperative Work, 2019) Sunnen, Patrick; Arend, Béatrice; Heuser, Svenja; Afkari, Hoorieh; Maquil, Valérie
    Within the context of the research project ORBIT (Overcoming Breakdowns in Teams with Interactive Tabletops), we design and study a joint problem-solving activity at an interactive tabletop, that gives participants the opportunity to develop their collaboration methods. To gain design insights for the development of a scenario soliciting participants to collaborate, we set up a multidisciplinary design workshop. During the latter, we explored and discussed three different collaborative scenarios, implemented as paper prototypes. In this paper, we report on first results gained from an exploratory analysis of the video data that was recorded in the context of this workshop.
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    Conference Poster
    Designing for Sustainable Caring Communities – the CareComLabs Framework
    (Proceedings of the 17th European Conference on Computer-Supported Cooperative Work - Demos and Posters, 2019) Müller, Claudia; Kasper, Heidi; Pelzelmayer, Katharina; van Holten, Karin; Struzek, David; Dickel, Martin
    The CareComLabs framework intends to provide a design and research space which in the long-term has the potential for setting up a collaborative learning space which serves both, a fruitful environment for developing appropriate socio-technical measures for ageing and caring at home, and to create structures which help the patients and community stakeholders in sustaining practices in the long-term, after the end of the project.
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    Conference Demo
    Development of an Everyday Persuasive App for Movement Motivation for Older Adults
    (Proceedings of the 17th European Conference on Computer-Supported Cooperative Work - Demos and Posters, 2019) Struzek, David; Müller, Claudia; Boden, Alexander
    This paper intends to give a short overview on the development of a persuasive widget system to increase the level of physical activity in the context of participatory IT research for and with older adults. The complete work was embedded in the three-year research project Cognitive Village.
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    Conference Paper
    Does it matter why we hack? – Exploring the impact of goal alignment in hackathons
    (Proceedings of 17th European Conference on Computer-Supported Cooperative Work, 2019) Medina Angarita, Maria Angelica; Nolte, Alexander
    Time-bounded events such as hackathons have become increasingly popular in recent years. During these events participants typically form teams, exercise fast prototype development, challenge themselves to innovate, practice new skills, collaborate with diverse team members, and compete against other teams. Hackathon organizers have a certain vision in mind about which outcome they would like to achieve and design the event based on this vision. Participants on the other hand do not necessarily share the same vision and come with their own goals and aspirations. While work in related fields suggests that it is important for goals of organizers and participants to align in order to achieve them this might be different in hackathons due to their unique setup. Drawing from literature we identified potential goals of organizers and participants and conducted a case study of three hackathons focusing on the alignment of goals between organizers and participants. Our findings indicate that the goals of organizers and participants did not align in all cases, that goal awareness on the part of the organizers appears may have a stronger impact on goal achievement and that hackathons appear to have inherent characteristics that can materialize even when not planned for.