Browsing by Subject "policy"

1 - 8 of 8
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    Journal Article
    A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas
    (Computer Supported Cooperative Work (CSCW): Vol. 22, 41487) Fitzpatrick, Geraldine; Ellingsen, Gunnar
    CSCW as a field has been concerned since its early days with healthcare, studying how healthcare work is collaboratively and practically achieved and designing systems to support that work. Reviewing literature from the CSCW Journal and related conferences where CSCW work is published, we reflect on the contributions that have emerged from this work. The analysis illustrates a rich range of concepts and findings towards understanding the work of healthcare but the work on the larger policy level is lacking. We argue that this presents a number of challenges for CSCW research moving forward: in having a greater impact on larger-scale health IT projects; broadening the scope of settings and perspectives that are studied; and reflecting on the relevance of the traditional methods in this field - namely workplace studies - to meet these challenges.
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    Conference Paper
    Characterizations of Online Harassment: Comparing Policies Across Social Media Platforms
    (Proceedings of the 2016 ACM International Conference on Supporting Group Work, 2016) Pater, Jessica A.; Kim, Moon K.; Mynatt, Elizabeth D.; Fiesler, Casey
    Harassment in online spaces is increasingly part of public debate and concern. Pervasive problems like cyberbullying, hate speech, and the glorification of self-harm have highlighted the breadth and depth of harassment taking place online. In this study we conduct a content analysis of the governing policies for fifteen social media platforms as they relate to harassment (of oneself and/or of community members) and other associated behaviors. We find that there is a striking inconsistency in how platform-specific policies depict harassment. Additionally, how these policies prescribe responses to harassment vary from mild censuring to the involvement of law enforcement. Finally, based on our analysis and findings, we discuss the potential for harnessing the power of the online communities to create norms around problematic behaviors.
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    Conference Paper
    Exploring Ethics and Obligations for Studying Digital Communities
    (Proceedings of the 2016 ACM International Conference on Supporting Group Work, 2016) Fiesler, Casey; Wisniewski, Pamela; Pater, Jessica; Andalibi, Nazanin
    Many of the most prominent and unanswered ethical questions within HCI and social computing involve our ethical obligation to the communities that we study. Some of these questions fall under the purview of more traditional human subjects research ethics, but others hinge on when, for example, studies of public data trigger similar obligations. Basic rules to do no harm" are complicated in digital communities by issues of consent and privacy, and ethics review boards are struggling to keep up even as research communities are similarly struggling to form appropriate norms. The goals of this workshop are to continue seeding conversations about research ethics within the SIGCHI community, to work towards norm setting, and in the meantime, to collectively help community members make good ethical decisions about research into sociotechnical systems and digital communities."
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    Conference Paper
    "I Am Not a Lawyer": Copyright Q&A in Online Creative Communities
    (Proceedings of the 2014 ACM International Conference on Supporting Group Work, 2014) Fiesler, Casey; Feuston, Jessica; Bruckman, Amy S.
    Once referred to by the Supreme Court as the metaphysics" of law, many parts of copyright policy are historically confusing. Therefore, it isn't surprising that in communities where amateur content creators work within a legal gray area, copyright is a frequent topic of conversation. Here, people with often little knowledge of the letter of the law are asking and answering complex legal questions in the context of their creative activities. Working from a content analysis of public forum conversations in eight different online communities, we have examined these questions and answers more closely. By studying these interactions, what can we learn about how people engage with the law and how non-expert advice affects behavior and knowledge?"
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    Conference Paper
    Not in my Backyard!? Lessons from a Community Conflict
    (C&T '21: Proceedings of the 10th International Conference on Communities & Technologies - Wicked Problems in the Age of Tech, 2021) Gupta, Srishti; Dhanorkar, Shipi; Carroll, John M.
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    Journal Article
    Rating Working Conditions on Digital Labor Platforms
    (Computer Supported Cooperative Work (CSCW): Vol. 28, No. 5, 2019) Harmon, Ellie; Silberman, M. Six
    The relations between technology, work organization, worker power, workers’ rights, and workers’ experience of work have long been central concerns of CSCW. European CSCW research, especially, has a tradition of close collaboration with workers and trade unionists in which researchers aim to develop technologies and work processes that increase workplace democracy. This paper contributes a practitioner perspective on this theme in a new context: the (sometimes global) labor markets enabled by digital labor platforms. Specifically, the paper describes a method for rating working conditions on digital labor platforms (e.g., Amazon Mechanical Turk, Uber) developed within a trade union setting. Preliminary results have been made public on a website that is referred to by workers, platform operators, journalists, researchers, and policy makers. This paper describes this technical project in the context of broader cross-sectoral efforts to safeguard worker rights and build worker power in digital labor platforms. Not a traditional research paper, this article instead takes the form of a case study documenting the process of incorporating a human-centered computing perspective into contemporary trade union activities and communicating a practitioner’s perspective on how CSCW research and computational artifacts can come to matter outside of the academy. The paper shows how practical applications can benefit from the work of CSCW researchers, while illustrating some practical constraints of the trade union context. The paper also offers some practical contributions for researchers studying digital platform workers’ experiences and rights: the artifacts and processes developed in the course of the work.
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    Conference Paper
    The Strength of Awkward Ties: Online Interactions between High School Students and Adults
    (Proceedings of the 2016 ACM International Conference on Supporting Group Work, 2016) Forte, Andrea; Agosto, Denise; Dickard, Michael; Magee, Rachel
    In this multiple case study of two high schools in the USA, we use interview and focus group data to examine the experiences of teen-age students when they friend and interact with teachers, high school administrators, parents, and other adults on social network sites (SNS). We identify several types of teen-adult interactions on SNS, including finding information, community building, and mentoring online skills, and we connect these findings to literature on homophily and context collapse. We also report on social media norms and policies of the schools where our fieldwork was conducted. We discuss how organizational policies surrounding social media use can inhibit or reinforce the development of age-homophilous networks and thereby encourage or reduce opportunities for teen-adult interaction online. Finally, we conclude that boundary work associated with managing these complex social experiences, though awkward at times, can be an important learning experience for adults and young people alike.
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    Journal Article
    Telehealth in Context: Socio-technical Barriers to Telehealth use in Labrador, Canada
    (Computer Supported Cooperative Work (CSCW): Vol. 16, No. 6, 2007) Peddle, Katrina
    Currently telehealth is being offered as an innovative solution to austerity, staffing issues and problems accessing care in Canada’s rural communities. Despite the current enthusiasm for telehealth in provincial and federal policy documents, many of these promises have not been realized. The Labrador region is a large and sparsely populated area that was vested with a federal “Smart Community” project to increase the region’s technological capacity, making it one of the most connected locales in the country. While telehealth was a key component of the SmartLabrador plan, there has been limited uptake of newly available technologies for the purposes of mediating distance in health care. My work critically examines the factors surrounding this lack of uptake, and takes the work of Harold Innis as a starting point when analyzing the breakdown of time and space in Labrador. Focused around qualitative field research conducted in Labrador in 2003, I explore spatialization, structuration and work practice as they relate to telehealth use and non-use in the region. I review federal and provincial telehealth policy to provide a macro context for the study, which I then link to meso and micro levels of analysis in organization structures and situated work practice. I examine telehealth in the user context from the health care provider perspective. This reveals several constraints that have limited the usage of new technologies for health communication in Labrador. The user context must be considered in the design of telehealth programs and policy if the desired outcomes for telehealth are to be realized. The barriers to telehealth use are not simply technical, but relate to issues of privacy, culture and trust. I discuss these and other barriers with a focus on the needs of the Labrador community.