Browsing by Author "Tixier, Matthieu"

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    Conference Paper
    Collaboration and Coordination in the Context of Informal Care (CCCiC): Concepts, Methods, and Technologies
    (Proceedings of the 2014 ACM International Conference on Supporting Group Work, 2014) Tellioğlu, Hilda; Lewkowicz, Myriam; Pinatti De Carvalho, Aparecido Fabiano; Brešković, Ivan; Schinkinger, Susanne; Tixier, Matthieu
    Increasing attention is currently paid to informal care and the physical, emotional, and psychological burden stemming from it. Research findings suggest that such a burden might be intensified when informal caregivers are at older ages. Aiming at reducing the burden associated with informal care, some research studies have focused on developing innovative technologies to support caregivers with their activities and responsibilities. These studies highlight the importance of understanding the many variables that characterise different care situations, emphasizing the relevance of user-centered and participatory design approaches. Following up the successful first edition of the CCCiC workshop held at the 2014 ACM CSCW conference in Baltimore, this workshop elaborates on the resulting roadmap for future research in the domain: concepts, methods, and technologies. This workshop seeks contributions exploring issues of collaboration and coordination for informal care addressing concepts emerging from field research, methodological challenges, work-in-progress, and the design and evaluation of technological solutions.
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    Conference Paper
    Configurations of the User in the Trajectory of Wheelchairs in India: Learnings for the Socio-technical Design of Smart Assistive Devices
    (Proceedings of 21st European Conference on Computer-Supported Cooperative Work, 2023) Tuteja, Kanika; Colombino, Tommaso; Tixier, Matthieu
    Many features of a wheelchair affect users' actions in a manual wheelchair, determining the overall mobility performance. Based on an ethnographic study of wheelchair users in India, we develop a trajectory analysis centered on the wheelchair as an artefact and the stages in its lifecycle from design to use. This paper focuses on the decisions made and practices in the production and acquisition phases and the consequences further down the line for the end user. In particular, we focus on how different configurations of the user across production and acquisition can make it difficult for users to find a wheelchair well adapted to their situated needs once they bring the artefact into their home and daily routines.
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    How the local domestication of a teleconsultation solution is influenced by the adoption of a national policy?
    (Proceedings of 18th European Conference on Computer-Supported Cooperative Work, 2020) Cormi, Clément; Abou Amsha, Khuloud; Tixier, Matthieu; Lewkowicz, Myriam
    Telemedicine is presented by the French government and regional authorities in France as key to guaranteeing equal access to healthcare. Research on telemedicine has highlighted how it impacts the work practices of healthcare professionals and how its adoption is challenging. In this context, we are interested in understanding how the discourses and policy on equal access to healthcare are implemented and how they impact the deployment of telemedicine solutions in practice. We are currently studying the deployment of a teleconsultation solution for nursing homes inside a group of hospitals in Northeast France. On the basis of on-site visits at four nursing homes and interviews with the different stakeholders, we analyzed the domestication of the teleconsultation solution. Our first results highlight that the defined policy is useful to support the deployment of the technology but does not appear as sufficient for its incorporation into regular work practices. Our hypothesis to understand this obstacle is that nursing homes would need to endorse a new role to engage in further incorporation and later stage of domestication, which may be prevented by their existing ecosystem.
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    Conference Paper
    It is Not Because You Have Tools That You Must Use Them: The Difficult Domestication of a Telemedicine Toolkit to Manage Emergencies in Nursing Homes
    (Proceedings of the 2016 ACM International Conference on Supporting Group Work, 2016) Gaglio, Gérald; Lewkowicz, Myriam; Tixier, Matthieu
    We conducted a retrospective study on the experimental deployment of a telemedicine toolkit in ten nursing homes. The purpose of the experiment was to see whether the use of these toolkits could allow for better cooperation between nursing homes and the local emergency medical dispatch center to avoid sending costly vehicles and having elderly people unnecessarily discharged at the hospital. We investigated the domestication process of these toolkits by nurses and orderlies from the nursing homes. Our findings show different levels of domestication: for some of the nursing homes, the lack of practical relevance of the toolkit in emergencies and the difficulty to borrow artifacts from doctors prevented complete adoption. For three nursing homes, domestication occurred in an unexpected way in the sense that the objective of the domestication changed. These findings led us to provide recommendations for projects aimed at improving inter-organizational cooperation through artifacts.
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    Conference Paper
    Modeling for Analysis and Design in Regulated Artifacts Ecologies (MADRAE): a Case for Cooperative Practices in Telemedicine
    (Proceedings of 21st European Conference on Computer-Supported Cooperative Work, 2023) Cormi, Clement; Abou-Amsha, Khuloud; Tixier, Matthieu; Lewkowicz, Myriam
    The results of CSCW studies should be more effectively incorporated into software engineering practices. This paper focuses on two concepts supporting software component choice and development in IS architecture: artifact ecologies and data work. Using a case study in telemedicine, we propose MADRAE, an extension of the UML component diagram, for modeling practice-based artifact ecologies that emphasize the necessary data work. In the hospital where we tried MADRAE, it was considered helpful by the head of the IS department to analyze existing artifact ecologies and generate design and architecture proposals.
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    Online Social Support: Benefits of an Interdisciplinary Approach for Studying and Designing Cooperative Computer-Mediated Solutions
    (From CSCW to Web 2.0: European Developments in Collaborative Design Selected Papers from COOP08, 2008) Lewkowicz, Myriam; Marcoccia, Michel; Atifi, Hassan; Bénel, Aurélien; Gaglio, Gérald; Gauducheau, Nadia; Tixier, Matthieu
    This paper deals with methodological issues about the study and the design of computer-mediated solutions for online social support. First, we expose lacks in existing studies in the field of online social support. We have identified limits on three dimensions: methodological, conceptual and instrumental. Based on this critical analysis, we then describe our proposition of an interdisciplinary methodology (called MISS), involving psychology, sociology, computer science and conversational analysis. The role of each of these disciplines is described and discussed. As an illustration, we present the first results of the analysis of a corpus taken from a forum.
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    Practices Analysis and Digital Platform Design: An Interdisciplinary Study of Social Support
    (COOP 2010: Proceedings of the 9th International Conference on Designing Cooperative Systems, 2010) Tixier, Matthieu; Lewkowicz, Myriam; Marcoccia, Michel; Atifi, Hassan; Bénel, Aurélien; Gaglio, Gérald; Gauducheau, Nadia
    People are turning increasingly to the Internet to find support and share their experience and feelings when they are undergoing hardships such as medical problems. The aim of our ongoing research project is to design innovative online social support services. In order to pave the way for this complex undertaking, several interdisciplinary studies were conducted in this framework: discourse analysis was carried out on online discussions focusing on social support, observers attended support group meetings attended by family caregivers, and interviews were conducted with these caregivers. The application of our findings to our design project is discussed.
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    Conference Paper
    Towards a Trajectory Analysis of Wheelchair in an Indian Context
    (Companion Proceedings of the 2023 ACM International Conference on Supporting Group Work, 2023) Tuteja, Kanika; Colombino, Tommaso; Tixier, Matthieu
    Our research investigates the trajectory of a wheelchair based on an observational fieldwork study in India. The fieldwork comprises four months of observational studies and interviews of different environments, including house visits, rehabilitation centers, surgical shops, hospital settings, and production houses. The thematic analysis describes an artifact proceeding through various stages, from production, acquisition, use, and discarding of the assistive device. To understand the challenges faced by people with a physical impairment, we examine the crucial decision points in the trajectory and put the user on the spot. Drawing on the fieldwork, we describe the elements involved that may or may not allow the users to make confident decisions, such as cost, retrofitting, etc., and how often it is too late to re-consider the choices made in the first place. We are interested in the diverse backgrounds and viewpoints of the other actors involved in the process, and the aim is to present the complexity of the whole ecosystem of the artifact.
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    Translating Social Support Practices into Online Services for Family Caregivers
    (Proceedings of the 2009 ACM International Conference on Supporting Group Work, 2009) Tixier, Matthieu; Gaglio, Gérald; Lewkowicz, Myriam
    The aim of our ongoing research project is to design a platform for family caregivers to help them cope with the burden of daily caregiving. With a view to designing relevant information and communication services, we analyzed the social support practices observed among the members of a group of caregivers, whose spouses were suffering from Alzheimer's disease. Based on interviews and a field survey, we characterized this collective and identified the caregivers' latent and expressed needs. Our approach consists in linking these needs to naturally occurring situations in order to translate them into meaningful functionalities.