Browsing by Author "Fiesler, Casey"

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    Conference Paper
    Ad Empathy: A Design Fiction
    (Proceedings of the 2018 ACM International Conference on Supporting Group Work, 2018) Skirpan, Michael; Fiesler, Casey
    Industry demand for novel forms of personalization and audience targeting paired with research trends in affective computing and emotion detection puts us on a clear path toward emotion-sensitive technologies. Written as API documentation for an AI marketing solution that provides emotion-sensitive marketing decisions," this design fiction presents one possible future application of today's research. Offering a demonstrable grey area in technology ethics, Ad Empathy should help to ground debates around fair use of data, and the boundaries of ethical design."
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    Conference Paper
    Characterizations of Online Harassment: Comparing Policies Across Social Media Platforms
    (Proceedings of the 2016 ACM International Conference on Supporting Group Work, 2016) Pater, Jessica A.; Kim, Moon K.; Mynatt, Elizabeth D.; Fiesler, Casey
    Harassment in online spaces is increasingly part of public debate and concern. Pervasive problems like cyberbullying, hate speech, and the glorification of self-harm have highlighted the breadth and depth of harassment taking place online. In this study we conduct a content analysis of the governing policies for fifteen social media platforms as they relate to harassment (of oneself and/or of community members) and other associated behaviors. We find that there is a striking inconsistency in how platform-specific policies depict harassment. Additionally, how these policies prescribe responses to harassment vary from mild censuring to the involvement of law enforcement. Finally, based on our analysis and findings, we discuss the potential for harnessing the power of the online communities to create norms around problematic behaviors.
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    Conference Paper
    Exploring Ethics and Obligations for Studying Digital Communities
    (Proceedings of the 2016 ACM International Conference on Supporting Group Work, 2016) Fiesler, Casey; Wisniewski, Pamela; Pater, Jessica; Andalibi, Nazanin
    Many of the most prominent and unanswered ethical questions within HCI and social computing involve our ethical obligation to the communities that we study. Some of these questions fall under the purview of more traditional human subjects research ethics, but others hinge on when, for example, studies of public data trigger similar obligations. Basic rules to do no harm" are complicated in digital communities by issues of consent and privacy, and ethics review boards are struggling to keep up even as research communities are similarly struggling to form appropriate norms. The goals of this workshop are to continue seeding conversations about research ethics within the SIGCHI community, to work towards norm setting, and in the meantime, to collectively help community members make good ethical decisions about research into sociotechnical systems and digital communities."
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    Conference Paper
    "I Am Not a Lawyer": Copyright Q&A in Online Creative Communities
    (Proceedings of the 2014 ACM International Conference on Supporting Group Work, 2014) Fiesler, Casey; Feuston, Jessica; Bruckman, Amy S.
    Once referred to by the Supreme Court as the metaphysics" of law, many parts of copyright policy are historically confusing. Therefore, it isn't surprising that in communities where amateur content creators work within a legal gray area, copyright is a frequent topic of conversation. Here, people with often little knowledge of the letter of the law are asking and answering complex legal questions in the context of their creative activities. Working from a content analysis of public forum conversations in eight different online communities, we have examined these questions and answers more closely. By studying these interactions, what can we learn about how people engage with the law and how non-expert advice affects behavior and knowledge?"
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    Qualitative Data Collection Technologies: A Comparison of Instant Messaging, Email, and Phone
    (Proceedings of the 2012 ACM International Conference on Supporting Group Work, 2012) Dimond, Jill P.; Fiesler, Casey; DiSalvo, Betsy; Pelc, Jon; Bruckman, Amy S.
    With the growing body of qualitative research on HCI and social computing, it is natural that researchers may choose to conduct that research in a mediated fashion - over telephone or computer networks. In this paper we compare three different qualitative data collection technologies: phone, instant message (IM), and email. We use quantitative analysis techniques to examine the differences between the methods specifically concerning word count and qualitative codes. We find that there are differences between the methods, and that each technology has affordances that impact the data. Although phone interviews contain four times as many words on average as email and IM, we were surprised to discover that there is no significant difference in number of unique qualitative codes expressed between phone and IM.
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    Conference Paper
    Research Ethics Town Hall Meeting
    (Proceedings of the 2018 ACM International Conference on Supporting Group Work, 2018) Björn, Pernille; Fiesler, Casey; Muller, Michael; Pater, Jessica; Wisniewski, Pamela
    As technology and data access continue to evolve, research ethics in the areas of Human-Computer Interaction and social computing are becoming increasingly complex. Despite increasing interest among researchers, there is still a lack of consistent community norms around ethical gray areas. One charge of the SIGCHI ethics committee is to help develop these norms by facilitating open conversations with different stakeholders. This panel will be an opportunity to develop a collective understanding of diverse perspectives on ethics, and to gather input from the GROUP research community around the ethical challenges we face as researchers who study social and collaborative computing systems and those who use these systems.
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    Conference Paper
    When Social Norms Fail
    (Companion Proceedings of the 2020 ACM International Conference on Supporting Group Work, 2020) Dym, Brianna; Fiesler, Casey
    Within online communities, social norms that both set expectations for and regulate behavior can be critical to the overall welfare of the community--particularly in the context of the privacy and safety of its members. For communities where the cost of regulatory failure can be high, it is important to understand both the conditions under which norms might be effective, and when they might fail. As a case study, we consider transformative fandom, a creative community dedicated to reimagining existing media in subversive ways. Due to the vulnerability of many members, this community has strong, longstanding norms to keep its members safe. Through an interview study with 25 fandom participants, we investigate this complex array of implicit norms that have been largely effective over time, but have also begun to break down. Catalysts for these breakdowns include value tensions between sub-communities and an increasing presence of outsiders, though most prominently, we identify a disconnect between the norms the community needs to support and the design of the platforms they occupy.